Eddie

Hello, This is the unfortunate WASM conundrum; sometimes it crashes but then doesn't even in the exact same conditions. Makes it really hard for us to track down edge-cases such as these. I've forwarded the above details to the team regardless and we'll take a look. Apologies for the inconvenience and enjoy the rest of your flights! 🙂

Hello, Can you attach a screenshot of the "error message" displayed when you try to join? Thank you

Hi there! No worries at all. The reason the red portions have been removed is because you need to manually navigate to the aicraft equipment menu via the OIS and change the winglet-type to the correct one said livery uses. The CFG you deleted usually does that automatically. Let me know if I'm not making any sense 🙂 Thank you

Hello, We've re-uploaded them again. Can you confirm no issue now? Thank you 🙂

Yes

Hello. Logged, thank you 🙂

Hello, Please clarify what you mean in regards to the "refuelling progress" As for PAX issue, we're aware and working on it. Thank you 🙂

Hello, Please double-check you have no conflicting bindings on any of your peripherals (even mouse+keyboard). Please also ensure that no MSFS assistance options are enabled. Also, it may be worth going through our throttle-calibration guide one more time if you haven't already. Thank you 🙂

Hello, First of all, apologies for the inconvenience. I've noted down the livery causing the issue. For now, you are able to delete the "LiveryConfig.cfg" file within the livery folder that you're experiencing issues with. This will grant full freedom on option selection via the OIS; flickering should stop then. It is also appreciated if an issue thread stays on track; follow-up comments that were made were entirely unnecessary. We are committed to a continued live-service of each of our MSFS airliners. The A350 is not forgotten nor "set aside" whatsoever. There's a lot to come for the A350! 🙂 Thank you

Hello! Thank you for the kind words. Glad you are enjoying the new aircraft 🙂 As for the WASM crash, apologies for the inconvenience. We do need a little more information. Judging by what you're saying, this is reproducible for you. We have a guide on how to "properly" report this kind of crash here: Thank you 🙂

Hello, Can you confirm whether or not you're on the latest SU4 beta? Thank you

Hello, Apologies for the late reply. Passed this on to the team. Thank you 🙂

This should now be resolved. Update available via the iniManager as usual. Thank you for your patience! 🙂

Hello, If any of you experiencing issues purchasing via the marketplace on Steam, it may be worth enabling the Steam overlay. We've seen some success in that. As for users unable to purchase via the MS store version, we unfortunately don't have any special troubleshooting steps to provide. Microsoft support is your best bet. Apologies for the inconvenience

Thank you for the follow-up and effort!

Hello We are working with WinWing to bring native functionality between their products and ours. Unfortunately no ETA to give but it will come in a subsequent update 🙂 Thank you

Hello, I completely understand the frustration. Happy to report that we have an internal patch in testing right now addressing this issue. Should be out as soon as it is ready. Apologies for the wait and inconvenience.

Hi there, Thank you for the feedback. Have forwarded this to the team 🙂

Hello, It may be worth doing a fresh install to rule out any corruption when first streaming/downloading the aircraft.

Hello, I've forwarded this to the team. Thank you! 🙂

Hello, Please double check the default FACT scenery from GAYA is disabled via the content manager. Let me know if that was the issue. Thank you 🙂

Thank you for the followup. Will check in with the team. 🙂

Hello, I don't believe we've modelled that building regardless. I'll forward the feedback to our scenery team and we'll take a look at adding it 🙂 Thank you

Hello, Does this issue still present itself if you go outside of said menu and back in? Thank you

Hello Riley, The paintkit is available for download here: Thank you