Eddie

Hello, Has support suggested deleting your cache folders? One in %appdata%/Roaming and the other in /Local. If you haven't already, please do so. Let me know if that makes any difference. Thank you and apologies for the inconvenience.

Hello, It'll become available as soon as possible. No ETA I can give out at this time, unfortunately. Apologies for the inconvenience.

Hello again, What was the username of your original account? You are most likely IP-banned. Creating a new account to join doesn't work. I'll have to check what the original ban reason was.

Hello, by PAX characters, are you referring to GSX or the ones that come with the scenery itself? I'll suggest the Flying School containers to our scenery team 🙂 We didn't see much of a clash when testing the compatibility with the Orbx landmarks pack and our airport. What are you noticing isn't compatible? Thank you 🙂

Hello, This option is only available for iniManager users, I'm afraid. But not to worry! Your emails have no affect on transfer eligibility. What is important is that you've provided proof of purchase. Your transfer should go through fault-free within 48 hours. Double check your spam folders if you have yet to receive anything after said time window. Thank you 🙂

The beta is a beta after all. Important to note that one version of the beta may function perfectly while subsequent versions may not and vice versa. Your "placebo" may very well be not a placebo. 🙂

Hello, Mind grabbing us a quick video showcasing what you're describing? Thank you in advance 🙂

Hello, We are working with WinWing to bring native compatibility. No ETA but work is in full swing! 🙂 Thank you

Lovely.

Hello, As you mention, we are already working on the improved sound update for the A350. What you mention should be covered under that. Thank you

I apologize if it came off that way. There's not really much I can say in this regard. We've heard your feedback but our stance remains firm on this particular topic. Dismissing your feedback would be deleting this thread and pretending it didn't exist. I'll bring this topic up again with the team next time I get the chance and we'll see what can come out of it. Thank you for your patience and understanding 🙂

Hello Lukasz, Thank you for the kind words! We will continue on improving the aircraft and are committed to making it even better, I promise you that! 🙂 Enjoy

Aside from the two "workarounds" mentioned above, there is not much we can provide trouble-shooting wise unfortunately. We will continue to look into why this is happening and are hopeful in bringing out a fix sooner rather than later. Your patience and understanding is very much appreciated.

Thank you for the follow-up. I'll prod the team again and we'll see what we can do; no promises however. Locking this thread for visibility. Thank you 🙂

Clearing the cache folders in %appdata%/Local & /Roaming should resolve any similar issues going forward. Thank you

Are any failures enabled? (Also MSFS settings)

Hello, Please use only English when communicating on the forums. Verify that you've cleared your WASM folder following this guide:

Unfortunately not much I can help with if that work-around doesn't work. Try giving it a re-install and let me know if that changes anything. May be worth clearing your WASM folder as well.

Hello, Please reach out to direct support as we'll need some more details not fit for sharing here. Apologies for the inconvenience. Thank you 🙂

Hello, Try reloading the flight (back to menu then to gate). That should work as a temporary fix until we can finally figure out what exactly is causing this. Apologies for the inconvenience. Thank you 🙂

Hello, We've heard the feedback and understand the frustration. At this time, we have no plans on changing the way these updates are distributed; please understand that does not mean we are dismissing your valid feedback. Thank you for your understanding 🙂

Hello, We do not offer support for any XP12 aircraft, no. Glad to see you have resolved the issue. For any other inquiries regarding XP products, please via our official statement here: Your understanding is very much appreciated.

Hello, Yes, cabin announcements are included with the aircraft. Double check your volume settings via the EFB. Thank you 🙂

Hello, A picture would be help here yes. Thank you 🙂

Hello, The A330 line of aircraft are property of Microsoft and therefore not something we can build upon; hands are tied. Any feedback/suggestions you'd like to make should be directed to Microsoft in regards to the default MSFS aircraft. Your understanding is very much appreciated. 🙂