Eddie

Hello, Will forward your suggestion to the team! 🙂 Thank you

Hello, We do indeed! We believe we can push it even further with our iteration of the A380. We've learned a lot from the A350 as well as the recent A340. All in due time of course. Thank you for the support!

Hello, Please double check the initial setup is correct as this is not a commonly reported issue. Unfortunately that is the extent of help I can offer here. Have a lovely day!

Hello, I don't recall the exact reason; will seek clarification. As for the issue itself, glad to hear it has been resolved. Keep me updated if anything else happens. For visibility, reinstall iniManager and clear cache folders.

Hello Kostya, Apologies for the lack of replies. I unfortunately do not have any information to share on the XBOX MSFS2020 progress at this time. We are hard at work delivering it as soon as possible. Apologies for the wait and we appreciate your patience! Thank you 🙂

Hello, There are no plans, as far as I'm aware for such an update. It is best to suggest additions or give feedback on the default aircraft via the MSFS forum. They are Microsoft products at the end of the day. Thank you 🙂

Thank you for the follow-up. No worries! As for when this is fixed, can't say unfortunately. I've prodded the team again today and they're working on it 🙂

Hello, Thank you for the kind words! We'll do our best to implement whatever sought-after features there are; can't share more than that at this time. ETP however should roll out in the next update. 🙂

Hello, First of all, apologies for the inconvenience. We hate these WASM crashes as much as you all do, if not more. We've created a guide on how to report said crashes. This makes it a lot easier for us to identify the issue. Please create separate threads with the necessary information. It may also be worth using the autosave feature we built to no longer need to scrap an entire flight. Restarting the simulator then loading an autosave file to keep going from the same point you left off from - should take max 10 minutes depending on your simulator load-times. A guide on how to use this feature can be found here: Thank you 🙂

Hello, Lighting issues were a known problem in the SU4Beta environment. I believe an update for the beta was pushed that fixed that; not 100% sure however. Glad that you managed to sort it out however. 🙂

Awesome. Happy to hear 🙂 Enjoy!

Hello, As mentioned by Hartley, please follow the above linked guide and create separate threads for each person. In the mean time, we have created the autosave feature for situations like these. Load back in within max 10 minutes instead of scrapping the flight entirely! 🙂 A guide on how to use the autosave feature can be found here: Thank you! 🙂

Hello, Thank you for the follow-up. This has already been reported to the team 🙂

Hello all, If you are having WASM crashes, it is important to 1) Use the autosave feature to avoid getting too frustrated. 2) Reporting it following the guide we have created: We have fixed countless of WASM crashes; what remains are edge-cases that are either not reproducible by us or too random for us to catch in testing. I understand it is frustrating, not dismissing that whatsoever, but we need your help to help you back. Again, if you are experiencing WASM crashes, follow the above guide and create a separate thread reporting said crash. This thread will be locked for future reference.

Hello, Thank you for the kind words! Our first update is packing a punch and should be available soon; one of the change-log items should address the dome light issue. 🙂 We'll revisit the whole -600 idea after the Aerosoft/Toliss project is out. Thank you for your continued support. Happy flying! 🙂

Hello, Has support suggested deleting your cache folders? One in %appdata%/Roaming and the other in /Local. If you haven't already, please do so. Let me know if that makes any difference. Thank you and apologies for the inconvenience.

Hello, It'll become available as soon as possible. No ETA I can give out at this time, unfortunately. Apologies for the inconvenience.

Hello again, What was the username of your original account? You are most likely IP-banned. Creating a new account to join doesn't work. I'll have to check what the original ban reason was.

Hello, by PAX characters, are you referring to GSX or the ones that come with the scenery itself? I'll suggest the Flying School containers to our scenery team 🙂 We didn't see much of a clash when testing the compatibility with the Orbx landmarks pack and our airport. What are you noticing isn't compatible? Thank you 🙂

Hello, This option is only available for iniManager users, I'm afraid. But not to worry! Your emails have no affect on transfer eligibility. What is important is that you've provided proof of purchase. Your transfer should go through fault-free within 48 hours. Double check your spam folders if you have yet to receive anything after said time window. Thank you 🙂

The beta is a beta after all. Important to note that one version of the beta may function perfectly while subsequent versions may not and vice versa. Your "placebo" may very well be not a placebo. 🙂

Hello, Mind grabbing us a quick video showcasing what you're describing? Thank you in advance 🙂

Hello, We are working with WinWing to bring native compatibility. No ETA but work is in full swing! 🙂 Thank you

Lovely.

Hello, As you mention, we are already working on the improved sound update for the A350. What you mention should be covered under that. Thank you