Eddie

No worries 🙂

Our scenery has custom lighting, if you have the one by Dream Scenery enabled at the same time, most likely conflicting. As for the trees being blocky, this is most likely your terrain LOD setting. Can you grab me a screenshot of the lights and the trees? Thank you 🙂

Hello, The "FUEL PLANNING" button becomes available after you also have imported the fuel and weight information via the OIS. That setup needs to be done prior to filling in the details. Can you grab me a screenshot of your weight & fuel screen on the OIS then the MCDU? Thank you 🙂

Hello Chen, Thank you for the feedback, we'll take a look 🙂

This should have already been resolved in the 1.1.2 update. Let me know if not.

Hello, Please clear your scenery indexes. To do that locate your folder by following the path below: MSFS 2020 MSFS 2024 Then delete the contents inside but leave the folder intact. The indexes will rebuild on next load of FS. This should solve the issue; let me know if it doesn't. Thank you 🙂

Hello, Apologies for the delay. No worries, hope you got it resolved! 🙂

Sounds very odd. Ping me in here once you've uploaded the video and I'll take a look as soon as possible 🙂

Hello, Have you imported a F-PLN? Thank you

Hello, Apologies for the delay. Glad it was resolved for you 🙂

Hello, We're taking a look at updating the manual as soon as possible. Thank you 🙂

Hello, Please do share a video so we can take a deeper look. Thank you

Hello, Please reach out to direct support with the same question. Thank you

Hello, What version are you on? You can see the exact number via the OIS under options and bottom left. Thank you

Hello Richard, Thank you, will forward to the team.

Hello, The A350 technically doesn't have RAAS. There is a synthetic voice callout for runways but it's part of the ROW/ROPS system. We are however working on adding that to the ROW/ROPS system at some point in the future. Thank you 🙂

Hello, Thank you for reaching out. I'll answer your questions in point form with each paragraph answering the respective question 🙂 ANF will not come to Xbox, at least not something we have on the radar. While the functionality is supported, the performance hit is too big to justify its addition. Perhaps. I'll forward the suggestion and we'll take a look. We are focusing on delivering the aircraft to the MSFS2020 Xbox users then move on to getting it up-to-date for both simulators. We are looking into it 🙂 The taxiing, according to our 350 pilots, feel is accurate. We recommend completely linear curves for any peripherals then tuning it according to what feels better for you. There's no definitive answer aside from linear. Hope that helps and that you'll continue to enjoy the A350! 😄

No worries. Enjoy 🙂

Hello, We'll take a look. Can you grab me a screenshot of nr 3? Thank you

Is the HUD enabled in the OIS? Under options -> Equipment.

Hello, Apologies for the delay. I've forwarded this to the scenery team. Thank you 🙂

Hello, I'm glad it's resolved for you! We have indentified the issue and are working on a solution alongside our provider. Hopefully have a resolution ready and shipped out as soon as possible. Your patience is very much appreciated. 🙂

Hello, Moved to OTHH support section. As for the feedback, I've forwarded it to the team. Thank you! 🙂

Hello, I need a video of this then. We are not able to reproduce this internally. Thank you

Hello, We believe we have found the issue and are looking into a resolution. @eth.74 When you click options and check the bottom left of the OIS, what version number is written there?