Eddie

Hello, We are working very hard in preparing an Xbox build for release as soon as possible. The product is currently undergoing testing and optimization processes so you may have the best experience possible. I understand the frustration but we want it to be the best it can be, like mentioned.

Hello, There is a similar issue with another program called "BeyondATC". We are investigating the issue and its proved to be a quite a tricky fix but rest assured, we are trying to our best to resolve this as soon as possible. Thank you for your patience and apologies for the inconvenience! 🙂

Hello, We've reworked the GSX refuelling logic with 1.0.8 (published 1 hr ago). Please report whether you experience positive changes. As for fuel persistence from previous flight, I'm not entirely sure if this is possible but I'll forward the suggestion to the team 🙂

Hello, We just (under an hour ago) published a new update. Please check if this issue persists 🙂

Hello, 1.0.3 fixed a lot of WASM crashes. We have communicated that WASM-crashes are very unpredictable and IMPOSSIBLE to catch every single random one during testing. We'd need 4 years of beta testing and 50 people all at once to make sure all that doesn't happen. Id love to help pinpoint where the issue is, but to do that, I need more information. Have you ensured that you've cleared your WASM folders after updating to the latest version? (1.0.4) Are you able to reproduce the exact same scenario? If so, if you can spare some time to report it to us, I'll make sure to prioritise to the team as soon as possible. Guide on how to properly report it is here: I am sorry to hear that you are experiencing these issues still but I'm hopeful both products are in a good state that 95% of users are having no WASM crashes any longer as we have fixed A LOT. I am not denying that they exist; they're just very very hard to pinpoint prior to someone experiencing them and reporting them. Thank you 🙂

Hello, Please check with ver 1.0.8 that we just released if this is still happening for you. If yes, please let me know. Thank you 🙂

Hello there! Thank you for ruining my easter! Jokes aside, will pass this on to the team, thank you very much for the effort! Have a lovely easter holiday!

Hello, What livery is this? Are you able to consistently replicate this? Weathering looks fine on my end on medium.

Hi, Please check again with ver 1.0.8 (scheduled for release today) if you're still experiencing the APU sound being too loud. Thank you!

No worries at all. Thank you and a have a nice weekend, Chen! 🙂

Hello, Apologies for the late reply. While we have done sound improvement for the last few updates, today's planned update (1.0.8) includes a set of sound improvements & additions. Please check back and let me know if there is anything else that needs tweaking after 1.0.8. Thank you 🙂

I understand. We have an update (1.0.8) scheduled for release today. Please check after that and let me know. If resolved, great, if not, we can troubleshoot together later. Thank you and and apologies for the inconvenience.

Hello, Apologies for no reply in here. I've passed this on to the team. Thank you! 🙂

Hello, Very sorry to hear you're experiencing this. Thank you for the attached report; I'll pass this on to the team. For now. please clear your WASM folder as I suspect It may be corrupt with the different versions intertwining with each other. See guide below on how to:

Please either use MEDIUM or LOW (LOW recommended) when using the 350. We use custom CFD - unfortunately the in-sim turbulence (above LOW/MEDIUM) messes with our system logic. There's no direct way to get around that, for now.

Very odd. I'll check in with the team and see if they're having this issue. As per the video I linked, there are no issues on my end and the bindings function as intended.

Hello, I believe we have made some thrust-reduction tweaks, yes. I have however never experienced it sounding like a lawn mower. Do you loudness limiter/have headphone simulation on in the MSFS settings?

Hello again, Please check back after the 1.0.8 update planned for today and let me know if this is resolved. I've tried 3 flights letting the plane do its thing and I've had no issue. The aircraft lands perfectly smooth and in the touch-down zone. I do think weather may have had an effect here. What turbulence setting are you both on? What has the weather been like on each auto-land you've attempted? Thank you 🙂

Regarding the PDC issue - please take a screenshot when this happens next time. We have had no luck replicating this, unfortunately. Others have had no issue doing this. As you can see below, BAW135 requested PDC and received it; this being one example of hundreds that go through with no issue every day. You can also check if your message shows up here: https://www.hoppie.nl/acars/system/log.html

Hi again, Thank you for the follow-up. I'll bring this to the team as I've noticed similar reports as well. Thank you! We'll see what we can do 🙂

Hello, I have triple-checked with both models across both simulators and this is not a native model issue. I've seen this with other users and boils down to a faulty binding. Perhaps on the keyboard or some other peripheral - please double check that you haven't got anything binded to ROLL under flight control surfaces. Let me know how it goes. Thank you! 🙂

Hello, What are your turbulence settings at?

Hi there, Please check back after the upcoming 1.0.8 update (planned for end of this week) as we have made quite a few sound changes. Thank you 🙂

Our own default liveries available via the iniManager have livery.cfgs that determine the options of the respective airline. In the cfg, the language back is also determined by the "INI_CABIN_LANGUAGE_PACK" option.

Hello, We have a number of sound improvements shipping with ver 1.0.8 (expected end of this week). Let me know if it's better after that. Thank you 🙂