Eddie

Hello, Apologies for no reply here. I've forwarded this to the team and we'll see what can be done. Thank for your efforts in reporting this!

We are still looking into what is causing this; proving to be quite tricky to understand what could be causing it. I appreciate your patience during this time.

We will update you all when this functionality is in. There's not much else that we can share, unfortunately. I'll be locking this thread for the time being and will personally leave a message here once the fix is in. Thank you for your patience.

Hello, Have you had this issue with other aircraft using Navigraph? Thank you

Hello, Thank you for the feedback! I've forwarded it to the team 🙂

We are currently rolling out backend updates in preparation for the upcoming major update. This also affects liveries, that most likely is the issue. Please try again at another time.

Hello, Spoiler 7 extension on flap-full config has been resolved for the next update. Apologies that it has taken a while. The spoiler movement in general has been refined as well in the same update. Let me know how it looks once you've tried it 🙂 Thank you

Hello, Forwarded to the team. Thank you

Hello, Please ensure your bindings are correct as well as any assistance options OFF in the MSFS settings. And you mention that you have set the EFB, you're referring to the "RUDDER CONTROLS TILLER" option, correct? Thank you

Hello, Apologies for the late reply. Is this still something you're experiencing? Thank you 🙂

Hi there, Apologies for the late reply! Please see; Asobo is aware. As mentioned, there should be an update this week for the SU3 beta branch.

The joys of WASM crashes! 🥲

Hello, We're looking into what could be causing this. If you haven't tried already, please reinstall the aircraft. I will do my best to update you if we reach a solution. Thank you 🙂

Hello, Please try clearing your scenery indexes. This may resolve the issue. Let me know if not 🙂 To do that locate your folder by following the path below: MSFS 2020 MSFS 2024 Then delete the contents inside but leave the folder intact. The indexes will rebuild on next load of FS.

Hello, There is currently a bug in SU3 Beta in regards to WASM aircraft in which the product may not behave as intended; this looks like a case of that. There should be an update to the SU3 Beta end of this week that may resolve these WASM issues. If you'd like a faster fix, rolling back to SU2, which is the stable simulator environment, will most likely resolve your issues. Thank you 🙂

Hi there, Thank you for the effort. I'll forward this to the team and we'll see what can be done. We are however waiting for SU3 to stabilise further to dedicate more work on show-stopper issues. Thank you and have a lovely day 🙂

Hello David, Please ensure the iniManager is using the correct community-folder path. You can use the "Scan Now" button under settings (top left) to make sure the correct path is selected automatically. Let me know if that doesn't resolve it. Thank you 🙂

Hello again, Ah, that sounds fun. Let me know if you figure it out today. If not, we'll see what we can do. Apologies for the inconvenience nonetheless, not something fun to have to deal with!

Hello, Unfortunately not something you have control over changing and it is not something we have planned to do either as that would require us to move around something that we have already tweaked a tad bit too much. I will still check in with the team incase there's something you can do here but I wouldn't count on it. Thank you and apologies for the inconvenience 🙂

Hello, Thank you for the follow-up. There may be an issue with streaming-in the aircraft, please follow this guide: Let me know how it goes! Thank you 🙂

Hello again, That is indeed odd. I would recommend a reinstall as that most likely will resolve it. Also just to make sure, are you having this issue with any other aircraft? Thank you

Hello, Apologies for the late reply. We are looking into what could be causing this. Not much else to report at the moment unfortunately. Apologies for the inconvenience.

Hello, For future reference, when you are unable to access a product that you've used your hard earned money on, please reach out to DIRECT SUPPORT for faster and more catered support. This is important! Anywho, can one of you grab me a screenshot of your iniManager settings? Please ensure to not include your name in the top left if you do not wish for it to be shown here. Thank you

Hello, There are a number of steps that can be taken here to root out the issue. First is to make sure your sliders in the OIS audio-section are not zeroed. Please also give this guide a look: If none of these are solutions, please reinstall the aircraft entirely as well as clear your WASM folder. This will unfortunately reset OIS settings as well as take longer on initial-load as experienced with new updates. Reinstalling will rule out any corrupt files. If all else fails, please let me know and we'll take another look.

Hello, Do you perhaps have any third-party modifications installed? I recall some having a light mod installed that significantly degraded performance over time. Thank you