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Eddie

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Everything posted by Eddie

  1. Very odd.. not something we've seen whatsoever in testing. I'll check in with the team if it's something to do with the aircraft or not.
  2. Thank you very much!
  3. Thank you for the kind words! Despite what some believe, our goal is to try and make everyone happy; unrealistic I know, but we still want to achieve it! Concerns are always taken to heart and actioned. I admit responses on some threads falls short sometimes but we are actively trying to better that 🙂 Thank you again for your patience and understanding!
  4. Is this happening to every variant of the aircraft? I have tried reproducing this on the cargo variant so far and to no avail.
  5. Eddie replied to mwheeler54's topic in Other
    Should be good to go now @mwheeler54
  6. Briefly, two cabin packs were put onto the Xbox marketplace by accident and were promptly removed. It seems that website failed to update that or seek clarification. That is indeed incorrect.
  7. Eddie replied to mwheeler54's topic in Other
    Hmm. Have notified the team now. Apologies
  8. Hello, Where have you read that the XBOX version includes a cabin? This is incorrect. No cabins whatsoever for Xbox, unfortunately. As for FS2020 on the PC, nothing we're planning at this time. Maybe in the future we'll reconsider some kind of implementation but not a topic that we are actively discussing. Thank you for your understanding 🙂
  9. No worries. I understand the frustration and apologize for the inconvenience regardless.
  10. Eddie replied to robro8's topic in Other
    Hello, Please refer to what Steve has mentioned above 🙂 We'll update you all here when there's more to share! Thank you for your patience!
  11. Hello, Please ensure your binding profiles for said aircraft don't have other conflicting bindings. Please also make sure in the EFB that "RUDDER CONTROLS TILLER" is enabled. It may also be worth setting the turbulence level to LOW. Let me know if this resolves your issue. Thank you 🙂
  12. Hello, Very sorry to hear you're experiencing issues! Can't say we've seen/heard about this. Works as intended on our end; would you mind grabbing a quick video showing this in action? Would be very much appreciated and make it a lot easier to diagnose what could be going wrong here. Thank you 🙂
  13. Hello, Will forward this to the team. If you can grab a screenshot to better visualise what you're saying, it would be very much appreciated. Thank you 🙂
  14. Hello, Please ensure to communicate only in English going forward. We have no Korean staff. As for the issue, we are aware and working on a fix. WASM crashes will always be a constant and we have managed to get rid of quite a few of them. Whatever remains is in most cases no longer something we can resolve. Hopefully with future simulator updates, WASM stability will continue to improve. Thank you
  15. Hello, What do you mean by "doesn't exit"? How are you closing your sim?
  16. Hello, You can select the cockpit variant from the selection screen prior to starting a flight. You click on the aircraft, then configure, then proceed to choose which version you'd like to use. See images. "Modern cockpit with modern panels" is what I believe you're looking for 🙂
  17. Eddie replied to mwheeler54's topic in Other
    Hello, A paint kit is now available. Enjoy!
  18. Hi again, I've prodded the team regarding this issue as well. Apologies for the wait. Thank you
  19. Hello, Thank you for the report and apologies for no reply. I've made the team aware again. It is also worth noting that we have received feedback to consider remodelling parts/whole of the wing and are in talks on doing so, please note it wouldn't be anytime soon, however, still worth noting. 🙂
  20. Eddie replied to pmplayer's topic in Systems
    Hello, Have you had this issue again at any point? Thank you
  21. Hello, Apologies for the late follow-up. I unfortunately believe that we are crossing into waters of which only MS/Asobo can help. This sounds like a wider simulator issue that you're having and I can't tell exactly what is wrong. If you're still experiencing this, please at least ensure you're not on the beta (SU3) and that you have reinstalled the simulator entirely. Thank you and apologies for the inconvenience.
  22. Hello, I'll check in with the team again tomorrow morning to double check if there's anything we can do on our end. Will get back to you if there's anything of substance to share 🙂
  23. Hi there, Thank you for the feedback. We'll fine tune this for a future update 🙂
  24. Hello, We are actively looking into what is causing such performance loss for some users. It is unfortunately a pain to diagnose. We are however hopeful we're making progress. I apologise if you feel that isn't the case but I am hoping you trust that we are doing our best to make you happy. 🙂

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