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Eddie

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Everything posted by Eddie

  1. Sounds very odd. Ping me in here once you've uploaded the video and I'll take a look as soon as possible 🙂
  2. Eddie

    Update Issue

    Hello, Apologies for the delay. Glad it was resolved for you 🙂
  3. Hello, Please do share a video so we can take a deeper look. Thank you
  4. Hello Richard, Thank you, will forward to the team.
  5. Hello, Apologies for the delay. I've forwarded this to the scenery team. Thank you 🙂
  6. Hello, Moved to OTHH support section. As for the feedback, I've forwarded it to the team. Thank you! 🙂
  7. Hello, How are you loading a saved flight? Thank you
  8. Hello, Thank you for the feedback. I've forwarded it to the team 🙂
  9. Hello, This is a known issue and should be resolved in the next update. Thank you 🙂
  10. Hello. We'll take a look, thank you 🙂
  11. Hello, This has already been logged via our Discord channel. The team is taking a look 🙂
  12. Eddie

    Pilot Avatar

    Hello, Thank you for the follow-up. I'll forward your findings to the team! 🙂
  13. Hello, Thank you for the follow-up. I've forwarded this feedback to the team 🙂
  14. Eddie

    No terminal sounds

    Hello, Apologies for no replies here. Please reach out to direct support if you want a guaranteed quick reply from us. This is a community forum. We do of course reply to everything as fast as possible but sometimes some threads are missed here and there. Apologies for that. Thank you for sharing how you made it work. Enjoy!
  15. Hello, Apologies for the lack of a reply here. As for the issue itself, this was noted already but I will prod the team regardless. Unfortunately, as you may have realised, the nature of updating the default aircraft is a lot different than ours. Thank you for your understanding.
  16. Eddie

    WASM crash

    Hello I'm very sorry to hear your frustration with the aircraft. Fortunately, we do indeed care. We are working tirelessly to figure out a way to patch all these WASM crashes. It is not one. It is many different ones that happen in very very specific situations and absolutely not for everyone; what does this mean? Our testing team can not catch each single one. Impossible. Some feel easy to catch to the person affected but in reality, it isn't the case. The aircraft has been updated plenty of times, more and more features released and it has stabilised for the majority since long ago. I am not dismissing your concerns by saying this, but at the same time, it is important to stay fair. We're doing one big effort with the community to try to squash these WASM crashes once and for all (see linked post below). Again, I apologise for the inconvenience. We do care and we truly wish our customers didn't have to experience these crashes. Not sure why you'd think we want our customers to be angry and frustrated. Thank you
  17. Ok thank you, will escalate to the team.
  18. Hello, Can one, or preferably, all of you try running the aircraft in the community folder on its own? You can do so by renaming your community folder to 'Community1' then copying the F406 in to the new empty community folder MSFS creates when you restart. This will rule out any other conflicting addons and we'll know for sure it's the aircraft causing this. We're unable to reproduce this internally so we'll need a little more data ^ Thank you 🙂
  19. Hello, There shouldn't be a need for calibration from our side. Are you having issues with your peripherals?
  20. Hello. We've tweaked this for the upcoming update 🙂
  21. Hello, I have not seen this while attempting to reproduce. What variant are you using? Or do all variants give you this issue?
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