Eddie

Hello, We'll take a look 🙂 Have a lovely weekend!

Moved to correct sub-forum. This ECAM should disappear once boarding has completed. Have you ensured the boarding and refuelling process is done correctly both via the EFB & MCDU? Thank you 🙂

Hello, We'll take a look. 🙂 Have a lovely weekend!

Hello, Are you able to grab me a video please? Helps us understand the issue better 🙂 Regardless, please double check you've disabled the loudness limiter. Guide here: It also may be worth reinstalling the aircraft entirely. Thank you 🙂

Hello, Need a little more information other than "sounds are awful". Examples; exactly what you're referring to would be very much appreciated. Thank you

Hello, Thank you for the follow-up. Can you grab me a screenshot of what you're referring to? Thank you

Hello, What exactly isn't working? Thank you

Hello, Go to the navdata option in the OIS and cycle between the two options (Navigraph & Sim Default). Now try again after doing so. This resets the navigation and may refresh the process. Let me know if that resolves it! Thank you 🙂

Hello, We'll take a look, thank you! 🙂

Hello, Liveries for the compatible version do not work on the Premium version and vice versa. The compatible version is merely a "compatible port" of the MSFS2020 so that it functions in MSFS2024. The Premium version uses MSFS2024 specific technology and is a native MSFS2024 aircraft. Hope that clears it up. Thank you! 🙂

Hello, Would you mind grabbing me a video of this happening? Not something I'm able to reproduce. Thank you 🙂

Hello, I understand, but again, on the EFB, have you used your username or the ID (numbers)? Have you tried the other if you've already tried one? Sometimes resolves the issue.

Our official paint kit should do fine. However, the team has yet to find the time to update it according to the feedback above, unfortunately. Will prod them regarding this again. Thank you 🙂

Hello, The difference is one is curated to the career mode (private charter) and the other for normal free flight (passenger). Thank you

Hello, Apologies for the inconvenience. We're having some issues with the iniManager and are working on resolving them as we speak. Your patience is very much appreciated 🙂

Hello again, Thank you for the follow-up. Can you please grab me a screenshot of each issue you're seeing? Thank you

Hello, Thank you for the feedback! I've forwarded this to the team 🙂

Hello, When you're inputting your ID into the EFB, are you using numbers or letters (username)? Please try the other if one isn't working. Thank you

Hello, There is no option such as what you describe, however, I'll suggest it to the team 🙂

Hello, Thank you for the feedback. I've forwarded this to the team 🙂

Our scenery has custom lighting, if you have the one by Dream Scenery enabled at the same time, most likely conflicting. As for the trees being blocky, this is most likely your terrain LOD setting. Can you grab me a screenshot of the lights and the trees? Thank you 🙂

This should have already been resolved in the 1.1.2 update. Let me know if not.

Hello, Please clear your scenery indexes. To do that locate your folder by following the path below: MSFS 2020 MSFS 2024 Then delete the contents inside but leave the folder intact. The indexes will rebuild on next load of FS. This should solve the issue; let me know if it doesn't. Thank you 🙂

Sounds very odd. Ping me in here once you've uploaded the video and I'll take a look as soon as possible 🙂

Hello, Apologies for the delay. Glad it was resolved for you 🙂