Eddie

Hello, I apologise for the inconvenience. We're looking into the root cause of the performance issues and will hopefully have an update rolled out for you all as soon as possible. Thank you 🙂

Hello! Unfortunately, the way the marketplace works is that it does not allow any free content to be uploaded; this goes for every developer. It is an unfortunate reality as it stands but I do believe MS/Asobo have mentioned the possibility of free content to be uploaded to the MSFS2024 marketplace at some point in the future. Thank you for your understanding 🙂

Hello, Please let me know if this issue remains after the recent sim update. Thank you 🙂

Hello, Looks like you've been unbanned. Welcome back! Please ensure your account is well taken care of going forward; hackers are only getting more creative 🙂 Thank you

Hello. We are working on getting 1.1.3 out; should be soon. Please let me know afterwards if this update manages to resolve it for you. CTDs are almost impossible to track, especially with such vague crash logs. Have you attempted to run the 350 in an empty community folder? This is to rule out any other conflicting issues. If not, please try renaming your community folder to 'Community1' then copying the A350 in to the new empty community folder MSFS creates when you restart. I understand this is extremely frustrating and I wish I had a quick solution to give, however, this is the best I can do for now. Let me know how the above goes and we can go from there. Thank you 🙂

We have made a graph showcasing what each simulator version contains; available on the store page already since day 1.

Hello, Please double check your iniManager has updated to version 2.4.7. Let me know if this is resolved! 🙂

Hello again, Spoke with the team and unfortunately the way the aircraft is structured is that it is built for the FS2024 environment and back-ported to 2020. Now, that doesn't mean the 2020 version is not native to the simulator, but we've had to make some sacrifices in order to bring it to the former simulator. As it stands, I do not believe we are able to refine this further. Your understanding is very much appreciated and I apologise for the inconvenience. Thank you 🙂

Hello, Apologies for the delay. We're taking another look. Thank you

Hello again, Can you please try logging out, uninstalling the iniManager entirely, clearing your cache folders in C:\Users\yourusername\AppData\Roaming\ then reinstalling the exe again from the website. This has resolved the issue for many others. If this still doesn't fix it, I'll escalate it to the team. Apologies for the inconvenience.

My apologies, I was under the assumption this thread was for MSFS2024. Disregard. Unfortunately, the crash logs you are getting tell us basically nothing on what could be causing this. Can you verify you are on version 1.1.2? You can do so by going into your community folder then into the a350 folder; there you should find a "manifest" file. Please open it using a text editor (notepad) and check what version is written there. Let me know what it says. Thank you 🙂

Hello, We are having no issue receiving ATIS or send PDC. Please try a complete uninstall then reinstall. Make sure you are indeed on the latest version (1.1.2). You can verify this by going to OPTIONS on the OIS and looking in the bottom left for the version number. Thank you

Hello, Have you ensured all damage and assists are turned off in the MSFS settings? Please double check as they sometimes have the habit of randomly resetting themselves. Thank you

We are continuing to look into this, but unfortunately as Steve mentioned above, we are still unable to reproduce this. We'll drop a message here again if we manage to find the culprit. Thank you for your understanding and continued support 🙂

Are you on SU3 beta?

Hello, Your settings are stored in the work folder, where you for example clear your WASM. You may be deleting those when clearing your WASM. Let me know if you need any additional information! 🙂

Ah my apologies. We'll take a look 🙂

Hi there Emile! Thank you for your warm words. At this time, we cannot share future scenery plans. We've received this request a few times already however 🙂 Have a lovely weekend!

Hello again, I've tried to reproduce using all the available airframes and have not been able to. The heat blur is there and actively showing up. Have you attempted a complete reinstall of the aircraft? Thank you 🙂

Hello, This issue should be resolved once SU3 goes live. Please let me know if this is the case. Thank you! 🙂

No worries! Happy to hear 🙂 Yes, that refreshes the cache with a "fresh" install.

My pleasure 🙂

Hi there, I believe we've received this suggestion in the past but I'll double check and make sure the team is made aware if not. Thank you!

Hello, Please try clearing you iniManager cache folders in C:\Users\yourusername\AppData\Roaming\iniManager Let me know if that does the trick! Thank you 🙂

Hello, Please try the following from this comment: Let me know if that resolves it 🙂