Eddie

Hi Seth, This will be resolved shortly as we finally found the issue. Thank you for your patience 🙂

Hello all, We have found a fix and are hopeful we'll get it out and rolling very soon. Thank you for your patience!

Hello, Prices shown on the storefront include a note stating "excluding VAT". VAT is later applied to the product when in the check-out, depending on your region. This is why you see the price jump. Let me me know if you have any other questions! Thank you 🙂

Hello, I'm sorry to hear that you've experienced this. Your report as well as effort is very much appreciated. I've forwarded this to the team 🙂

Hello, The process right now is to perfect the aircraft as much as possible so that you will have no issues from day 1. That includes optimisation, fixing bugs as well as integrating it into the Xbox environment as a whole. The current price on the marketplace is what it will cost. Hope that answers your questions. Thank you! 🙂

Ok, happy to hear. Please keep me updated if you experience another crash. Thank you!

Hello, Please update to 1.0.4 to fix the flickering issue - if it still is present, please try a complete uninstall then reinstall. As for the cloud issue, the team is aware. Thank you for the report! 🙂

Hello, The team is aware of this. A fix to let you pop these panels out will come in a future update. Thank you

Hello, Can you send me a screenshot of your in-sim settings? It may also help to completely uninstall then reinstall the aircraft. Some have done so and fixed performance issues. Thank you 🙂

Hello, I am very sorry to hear that you've been experiencing this. It's hard to pinpoint these issues because thousands do not have the issue you describe. Can you check "Event Viewer" if you're getting any crash error through there? See image: If its a WTF.DLL or CoherentUIGT.dll as the Faulting module in the crash, that is something to do with rendering engine memory+graphics drivers unfortunately as far as I've seen reported. Let me know. Thank you 🙂

Hello, The team is aware of the delay and mixup with the EXT button. As for the issue that you describe with the showcase camera, if it was an easy fix, it would've been implemented already. The showcase camera in its essence is not really supposed to be placed there regardless. Thank you

Hello, Thank you for the follow-up. This sounds like some kind of simulator issue in regards to fuel. When a device disconnects, the variable state is getting practically destroyed. I am not able to reproduce this whatsoever, and I MAY have a fix: For longer flights, double check your USB device sleep settings as it may disconnect automatically when no input is detected for a while. Let me know if that makes any difference. Thank you!

Hello, Sorry to hear that you've been experiencing this! Just to double check, this is fully reproducible for you? Thank you 🙂

Hello Marcus, We'll take a look. Thank you 🙂

Hello again, Thank you for the follow-up. We'll take a look 🙂

Hello, Apologies for the late reply. Can any of you please grab me a video when you are attempting engine start on turn-around? May help to see exactly what leads up to it. Thank you and apologies for the inconvenience 🙂

Hello, We're already aware. CU10 just came out 3 days ago. Also, apologies about the lack of attention to the LOD issue, I will prod the team regarding that again. I do want to note that I cannot see where I "promised" anything. I did exactly what I said. Thank you

Awesome. Glad to hear 🙂

Hello, This is an issue on the A350 as well as the rest of the ini/MS default aircraft due to one simple thing: LODs. These aircraft utilize this new feature that is exclusive to FS2024. Other aircraft don't (yet, possibly never), that is why they don't have flickering shadows. If you go into the showcase (drone) camera, you'll see sharp shadows. This is a simulator limitation at the moment. We are in talks with Asobo on how we can resolve this simulator-wide. Hopefully we'll have a fix sooner rather than later. Thank you for your understanding.

Just because they did doesn't mean it's ok. Never heard any pilot being "allowed" to smoke, regardless if it's a real cigarette or electronic one.

Hello, We'll take a look. Thank you! 🙂

Hello, Sorry to hear you're experiencing issues! Could you please record me a quick video demonstrating this? I'm thinking there may be some kind of binding issue or peripheral messing with your controls, but without a video I won't know for sure. Thank you 🙂

Ran out of stock! Jokes aside, probably the case that back and front galleys are stocked more than middle. I can forward this to the art team if you really want.

As far as I know, pilots are generally not allowed their mobile phones during operations. I could be wrong however 🙂

Hello, Thank you for the kind words! I'll check in with the team and see what we can come up with. Thank you for the suggestion! 🙂