Eddie

Hello, Thank you for the follow-up. We'll take another look. Apologies for the inconvenience.

Hello, Can you please grab us a clip/video of the issue you're observing? Perhaps complete routing information etc instead if you do not wish to record a video. We had no tracking issues in testing. Thank you

Hello, Your comment has been translated; please only communicate using English on our channels. Much appreciated! As for your concerns, I understand you may be skeptical but the team has reached the conclusion that a fix for this issue will come with SU3, which should be out any moment now. Not much else we can say or do at this time. Thank you

Hello, Thank you for the suggestion. I've forwarded it to the team. Not sure this is currently possible in the simulator but we'll have a look 🙂

Hello, Next update will bring some HUD improvements. Let me know what you think once that is out! 🙂 Thank you

Hello Andrea, Would you be kind to share some kind of clip/video of the mentioned system issues (VNAV, TOD etc) or at least a some more information as to what exactly you are experiencing. Thank you

Hello, Have you tried the latest version (1.0.2) we pushed yesterday? Do these issues persist? As for the sounds, what exactly are you referring to? Thank you

Hello, We are not ignoring this issue. We have communicated already that it is proving to be a lot more difficult to get to the bottom of simply due to the fact that we cannot reliably reproduce it. I understand that is frustrating and I do not dismiss that frustration whatsoever, but, we are doing what we can. From what I understand, going back to the menu after you've spawned in and back to the same gate should fix the issue. It is of course not ideal, but should be a temporary work-around. Thank you

Hello, I apologise for the inconvenience. We're looking into the root cause of the performance issues and will hopefully have an update rolled out for you all as soon as possible. Thank you 🙂

Hello, Please let me know if this issue remains after the recent sim update. Thank you 🙂

Hello. We are working on getting 1.1.3 out; should be soon. Please let me know afterwards if this update manages to resolve it for you. CTDs are almost impossible to track, especially with such vague crash logs. Have you attempted to run the 350 in an empty community folder? This is to rule out any other conflicting issues. If not, please try renaming your community folder to 'Community1' then copying the A350 in to the new empty community folder MSFS creates when you restart. I understand this is extremely frustrating and I wish I had a quick solution to give, however, this is the best I can do for now. Let me know how the above goes and we can go from there. Thank you 🙂

Hello again, Spoke with the team and unfortunately the way the aircraft is structured is that it is built for the FS2024 environment and back-ported to 2020. Now, that doesn't mean the 2020 version is not native to the simulator, but we've had to make some sacrifices in order to bring it to the former simulator. As it stands, I do not believe we are able to refine this further. Your understanding is very much appreciated and I apologise for the inconvenience. Thank you 🙂

Hello, Apologies for the delay. We're taking another look. Thank you

My apologies, I was under the assumption this thread was for MSFS2024. Disregard. Unfortunately, the crash logs you are getting tell us basically nothing on what could be causing this. Can you verify you are on version 1.1.2? You can do so by going into your community folder then into the a350 folder; there you should find a "manifest" file. Please open it using a text editor (notepad) and check what version is written there. Let me know what it says. Thank you 🙂

Hello, We are having no issue receiving ATIS or send PDC. Please try a complete uninstall then reinstall. Make sure you are indeed on the latest version (1.1.2). You can verify this by going to OPTIONS on the OIS and looking in the bottom left for the version number. Thank you

We are continuing to look into this, but unfortunately as Steve mentioned above, we are still unable to reproduce this. We'll drop a message here again if we manage to find the culprit. Thank you for your understanding and continued support 🙂

Are you on SU3 beta?

Ah my apologies. We'll take a look 🙂

Hello again, I've tried to reproduce using all the available airframes and have not been able to. The heat blur is there and actively showing up. Have you attempted a complete reinstall of the aircraft? Thank you 🙂

Hello, This issue should be resolved once SU3 goes live. Please let me know if this is the case. Thank you! 🙂

Hello, We'll take a look. Thank you!

Hello, Happy to hear! Enjoy 🙂

Hello, Thank you for the follow-up! We'll take a look 🙂

Hello, Can any of you confirm whether or not this has been resolved for you? Thank you

Hello, Thank you for the thorough report. I've reported this to the team and we'll take a look 🙂