iniKyle

Hi, Thank you for the clarification. I'll speak with the team about this issue, as I haven't encountered it myself yet. On a side note, are you able to transfer your order over to iniManager? Thanks!

Hi, I can confirm that the ATC-related bugs you mentioned in your first post have been logged, and Synaptic is actively working on implementing the necessary changes. Thanks!

Hi, Can you confirm that your parking brakes are set? Also, keep in mind the aircraft's weight and your available thrust input, as these can have a significant impact on the planes behaviour. Thanks!

Hi, I believe this is an issue while using GSX. Can you confirm you are using GSX and it's refuelling options? Thanks!

Hi André, I can confirm that I've noted your requests and will pass them along to the team for future consideration. We really appreciate you taking the time to share your feedback and valuable input. Thank you!

Hi, The flap issue was resolved in v1.0.4, so please make sure you're running the most current version of the aircraft. It's also highly recommended that, when flying third-party aircraft or using third-party scenery, you disable Crash Damage, Aircraft Stress Damage, and Engine Stress Damage. I've attached a screenshot for further clarification. As for the PFD flickering, this is a known and logged issue affecting AMD GPUs. The team is actively investigating the cause and working toward a fix. Thanks!

Hi Haseen, I would recommend taking a look at the attached thread, as it may explain the issue in a bit more detail. Thanks!

Thank you!

Hi, This definitely sounds like it could be some type of keybind conflict. I would recommend reviewing your keyboard and joystick settings to ensure there aren't any conflicting bindings or inputs interacting with the sim when they shouldn't be. If you're still experiencing issues, I would suggest joining the Synaptic Discord, where their team may be able to provide further troubleshooting and assistance. Thanks!

Hi, Sorry to hear you're still experiencing issues with the AIRAC. Unfortunately, my support knowledge ends there. Anything further would need to be worked through with the Synaptic team via their Discord. I can assure you that no one will be taking down your phone number. This is simply a Discord verification tool used to verify your account. That said, I completely understand your hesitation, so I'll leave that decision up to you. Thanks!

Hi, There is currently an issue with the Synaptic A220 and SimVars. The team is aware of the issue and is actively working to identify a solution and implement a fix. Thanks!

Hi, I'm not entirely sure what's causing the issue, especially considering this is a fresh installation. Could your antivirus software, such as Windows Defender or your firewall, be blocking or interfering with the installation? Thanks!

Hi, Thank you for the kind words! We're always looking for ways to improve the user experience. Synaptic is aware of the performance issues on Xbox and is actively working on optimizations to improve the aircraft's performance. If you haven't already, I would suggest joining the Synaptic Discord, where their team may be able to offer further support and troubleshooting. Thanks!

Hi André, Glad to hear you're enjoying the 707! I'll make a note of your feedback regarding the sound set and pass it along to the team for future consideration. Thanks!

Hi, Thanks for reporting the issue over on the Synaptic Discord. Hopefully, they’ll be able to reproduce the issue and get a fix implemented in one of the upcoming updates. Thanks!

Hi, I'm sorry to hear that troubleshooting method did not work. I do have another method if you're willing to try: Open the MSFS options menu from the main screen. Go to General Options and select Experimental at the bottom. Turn the Package Reorder Tool to ON. Open the new reorder window to view your installed scenery packages. Use the arrow keys to adjust the priority list so that higher-level packages load correctly over background layers. Let me know if that helps. Thanks!

Hi, You need to authenticate Navigraph in the settings tab of the tablet. Once that is done, follow the steps indicated on that tutorial, but at the top, select LOAD NEW DATABASES.

Hi Allan, Firstly, you have an amazing family if they’re gifting you products like this to enjoy! Secondly, we truly appreciate all the feedback we receive on our products, and we’re constantly working to improve the experience for our users. I’ve made a note of your concerns regarding performance issues on Xbox and will pass them along to the team for further consideration. In the meantime, keep an eye on our usual social channels for any announcements regarding upcoming updates. Thanks again for taking the time to share your feedback!

Okay, thanks! I’m currently in the sim and was able to reproduce the issue mentioned above. I closed the Windows prompt, relaunched the map server, and everything is now working as intended. Very odd, but I appreciate your help with troubleshooting this! Thanks again!

Hi, I’m just doing some additional troubleshooting on my end. Could you confirm where you downloaded the map server from—the Synaptic website or the iniBuilds Manager? Thanks!

Hi, Very interesting information! I’ll definitely pass this along to the Synaptic team for further investigation. I believe there is a known issue affecting AMD GPUs, although I’m not sure if this particular issue is related. Hopefully, the team will be able to determine whether there is a connection. Thanks for providing the additional information!

Hi, Sorry to hear that didn’t resolve the issue. I’ve just tested this on my system and I’m not experiencing any issues on my end. If you’re able to join the Synaptic Discord, they may be able to provide further support and troubleshooting assistance. Thanks!

Hi, You are absolutely correct. There is currently an ongoing issue with the default MSFS NAVDATA, and I apologize for not catching this earlier. Hopefully, you’ll see a noticeable performance improvement with v1.0.4! Thanks again for bringing this to our attention.

Hi, I’ve also experienced this issue. In my case, closing the windows prompt and then reopening the map-server resolved the problem. Let me know if this helps! Thanks!

Hi, Very sorry to hear that. If you’re able to join the Synaptic Discord, they may be able to provide further assistance and troubleshooting. Thanks!