iniKyle

You must have an arrival planned in order for the aural alerts to play. Let me know if that helps! Thanks!

Hi, I will pass this suggestion on to the team for further consideration. I will also pass this suggestions along to the team Great suggestion, will also pass this along. Bugs: Noted Will note for clarification from the team Will verify this on my end and report to the team. Thanks as always for taking the time to share you feedback!

Hi, Are you using any 3rd party weather or camera system? Thanks!

Thanks for your suggestion! I'll forward this to the team for future considerations!

Thanks. I'll forward this to the team for further clarification.

Wondering if it could be a OLOD or TLOD issue. Will continue to investigate on my side.

Happy you got it working! Thanks for sharing your findings.

Hi Tobi, Tested this on my end and cannot reproduce the issue you mentioned above. Will do more testing on my side. Thanks for your patience!

Hi, Thanks for your feedback. Personally, I haven't encountered the issue you're describing. For troubleshooting purposes, are you currently using the default or Navigraph AIRAC data? I'd also suggest joining the Synaptic Discord, where their team may be able to provide more direct troubleshooting support. Thanks again!

Hi, All three of the airports you mentioned above are using our multi-jetway system, which you can install from the iniManager. Although this will not resolve the issue of seeing your passengers, we are in talks with the GSX team for better implementation. Thanks for your patience and understanding!

Hi, In order to get your jet-bridges to move, you need to download our multi-jetway tool. I'm not entirely sure how that with work with the current version of the sim you have. I'll get some further clarification on my end. Thanks for your patience!

I have not seen or heard of anyone else having these issues. I'll keep an eye out for anyone else experiencing this. Thanks!

Can you try the method above?

*Update - 1.0.3 already submitted to MS on our end on Thursday, we hope to have release next week subject to marketplace approval processes - 1.0.2 didn't release due to issues with marketplace ingestion process, we are in active communication with all involved parties to seek a resolution Thanks for your patience everyone!

Process is coming along very nicely! The 3d scans were done accross the entire aircraft. Thanks again for your patience and feedback!

Good to know, now the painstaking process of figuring out what is causing it!

Hi, I just updated my navdata on the A220 and had no issues on my end. I'll attach an FAQ that may assist you!

Hi, Unfortunately, I'm unable to provide a timeline for the release at this time. I'm also not able to comment on how comparable it will be to the A340, but I can say that it is a significant update! Thanks for your patience!

As I mentioned to the OP "The team has new 3D scans for the A350v2. While I can’t confirm whether everything mentioned in your post will be addressed, I can confirm that significant changes are being made to both the cockpit and the 3D model." Hope that helps clarify. Thanks!

Nothing to report yet. I have logged it with the team and it is currently under investigation. Thanks for your patience!

Hi Alex, I've seen a few reports of similar behaviour on Xbox. I'm wondering if increasing your cache size to 64 GB might help. I've seen a few other users have success with this method. Let me know if that helps. Thanks!

Hi, We have not defined a timeline, keep an eye on our usual social channels for more info! Thanks for your patience!

Weird... everything is working as intended on my side. Will confirm with the team if we've had any other reports of this behaviour. Thanks for your patience!

I'm not entirely sure if mobiflight would be causing that issue, but I can suggest turning off a few settings that may help. I've attached a screenshot below. Let me know if that helps! *Located in the msfs settings, under assistances