iniKyle

Thank you!

Hi everyone, Please make sure that after updating the scenery, you also reinstall the GSX profile through the iniManager. Everything is working perfectly fine on my end! Thanks!

Hi Aiden, Thanks for bringing this to our attention. I’ll pass this along to the team for further investigation. Thanks again for your help!

Hi Pat, Which gates are you experiencing issues with at KORD? I’ve just tested multiple aircraft, at multiple gates and haven’t encountered any issues. Please make sure you have the most recent GSX profile installed and that there aren’t any other conflicting profiles active within GSX. Thanks!

Hi everyone, Unfortunately, this appears to be a limitation/issue with GSX. We have reached out to Umberto for further clarification on why and how this is occurring, as we have done everything possible with the tools currently available to us. Thank you for your understanding. Please know that we are actively working to improve the jetway tool and provide the best experience possible.

Hi everyone, While we love the idea, ultimately, this would be up to Microsoft/Asobo. This may be best expressed on the official MSFS forums, where the appropriate team can take the feedback into consideration. Thanks!

Hi, Thanks for your suggestion! Although I’m not entirely sure it’s feasible, I’ll pass it along to the team for future consideration. Thanks again!

Hi, I’m sorry to hear you’re still experiencing issues despite the update. I’ll log this on my end and make sure it reaches the appropriate team for further investigation. Thank you for your patience and understanding!

Hi, As I’m unfamiliar with this particular aircraft, I’ve passed this along to a team member for further investigation. Thank you for your patience while we look into the issue!

Hi Phil, Glad to hear you’re enjoying our A350! Liveries on Xbox are more challenging due to the strict policies surrounding third-party content. Real-world airline logos, color schemes, and branding are protected trademarks, so we have to be cautious when considering additional liveries. We understand that the community would love to see more liveries, and it’s certainly something we’re aware of and continue to navigate carefully. Thank you for your continued support!

Hi, I haven’t encountered this myself or heard of anyone else experiencing these issues. Was the approach mode activated in the MCDU? Thanks!

Hi everyone, Thank you for all your feedback and suggestions! I can confirm that v2 is well underway and is looking very promising. We’re excited to share more with you when the time comes. Thank you!

Yes, it looks like they have, as TERR is visible on the displays. Thank you, though, for your willingness to help support!

As a troubleshooting step, are you using Navigraph data or Default sim data? Thanks!

Hi, While I understand your frustration, I can’t help but think that this may be a localized issue. If you’re willing to reinstall the sim, that would likely be the next step in troubleshooting. If you’re not interested in continuing with troubleshooting, you can request a refund through the direct support portal here. Thanks!

Hi, This is a great suggestion! I’ve made note of it and will pass it along to the team for future consideration and evaluation. Thank you!

Hi, Thank you for the feedback and for attaching a video demonstrating the issue. I personally haven’t encountered this myself, but I’ll make sure to pass it along to the team for further evaluation. Thank you!

You are correct. It's some weird limitation issue within GSX itself. I'll keep this thread updated when/if we get a response from the GSX team. Thanks!

Hi, While I understand your frustration, as another user mentioned, this is a “default” aircraft. This may be better suited for the MSFS forums, as ultimately, the decision to release a paint kit to the community would be up to Microsoft/Asobo. Thanks for your understanding!

Hi, I’m sorry to hear that your experience so far has been less than ideal. While Synaptic continues to update and improve the aircraft, we’re hopeful that the upcoming updates will bring significant performance improvements. Thank you for your patience and understanding!

Hi, I just tested this myself and had no issues. Looking back at your video, it appears that you had the incorrect LOC frequency set. Thanks!

Hi Bert, It would appear that you may have the default Asobo Heathrow installed rather than the iniBuilds version. Please make sure to disable the default Heathrow through the Marketplace and ensure that the iniBuilds version is installed and enabled. I’ve attached screenshots showing what I’m seeing on my side for reference. Thanks!

Hi Del, This is the first time I’ve seen this issue reported. If you’re able to, I’d suggest joining the Synaptic Discord, where their team may be able to provide some additional troubleshooting tips. Thanks!

Hi, Thank you very much for the suggestion! We’re glad to hear you’re enjoying the aircraft. I’ll pass this along to the art team for further investigation and consideration. Thanks again!

Hi everyone, Thanks for providing your feedback. As we are the not the primary developer of the Synaptic A220, I would kindly ask you all to contact Synaptic on their discord if you continue to have issues. Thanks so much!