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Eddie

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Everything posted by Eddie

  1. Hello, We are taking a closer look at the perf. discrepancy between the two variants. Apologies for the inconvenience. Thank you for your patience πŸ™‚ Locking this thread for visibility; will re-open if we need more information!
  2. Hello, Yes; work is full swing on the Tristar πŸ™‚
  3. Hello, Have forwarded this feedback to the team πŸ™‚
  4. Hello, Does this happen on any other default aircraft?
  5. Hello, You can try this work-around for now: https://inibuilds-support-link.notion.site/A350-VR-LOD-Issues-Workaround-Temporary-SU3-4-28b9e9b15f9480b28f96dc9b11b084e1
  6. Hello, Can you try now? Thank you
  7. Hello, I completely understand this is not a fun experience. For some, the update was able to install after a while of not touching the simulator; basically trying again later. Below is a list of things you can try to trouble-shoot; I'm afraid more than this is out of our hands. Ensure A343 isn't the active selected aircraft in Free Flight, Try to uninstall via My Library first, then reinstall. (For streamed version it will automatically grab the latest on first load), If all else fails, close the sim, manually delete the IniBuilds a340 from Official2024 folder. Lastly, if you are still experiencing issues, please contact Microsoft Support as this is their infrastructure and they'll be able to guide you a lot more than we can here. On top of that, quoted below is a step-by-step shared by user "Dasher" on our Discord. Again, I understand this is tedious and not ideal, but if done correctly should take you only a few minutes. We are hopeful this kind of process won't be needed going forward. Can't wait to see you all enjoy 1.0.1 soon! We'll be locking this thread for visibility.
  8. I say no promises because my word should not mean a definite "it's coming soon" or "it's coming" to bring your hopes up. The team is already aware of this and are looking into ways to incorporate this as our EFB infrastructure does not allow for PDFs to be interacted with; meaning we need a different approach. I also want to ask you to cool it down with the attitude. You have been shown nothing but respect; something we expect in return. Much appreciated.
  9. Hello, We'll take a look at adding this. No promises however! πŸ™‚ Thank you
  10. Hello, Forwarded to the team. Thank you πŸ™‚
  11. Hello, Apologies, meant to reply with the additional information there. We've included it for Simbrief integration wherever that may be needed. It is not required; you can simply skip past that part. Thank you
  12. Hello, Both options are supported; entirely up to you. Streamed will ensure you have the latest version always and automatically. If you experience issues with the streamed version, you can install it locally instead. Thank you πŸ™‚
  13. Hello, We'll take a look. Thank you πŸ™‚
  14. Hello, Please have autosave running so you can attach us a file. It is hard to reproduce it based off of this information alone. Guide on how to use autosave can be found here: Apologies for the inconvenience.
  15. Hello, ETP arrived with the latest update. We are taking a look at all the other mentioned features. I do have to mention that the reason we excluded the third MCDU is simply for performance reasons. We have however seen the feedback and, while I cannot promise anything, the team will look into it. Thank you πŸ™‚
  16. Apologies, meant to tag Roders. I have forwarded your information (09tir98) to our team; taking a look at what could be going on here.
  17. Hello Nelly, The default aircraft for MSFS are that of Microsoft property; this means our hands our tied. We are not able to offer any "upgraded/premium version". Your understanding is very much appreciated. Thank you πŸ™‚
  18. Hello, Please try opting into the SU4 beta environment and let me know if you still experience this. Thank you
  19. Thank you for the follow-up! Could you please confirm whether or not this issue shows up on any other airport/scenery? We're not able to reproduce this internally as seen by below image. (Also on latest Su4 beta).
  20. Are you all on SU3 or SU4?
  21. Hello, As mentioned above, the feedback has been relayed to the team. We'll take a look at what can be done. πŸ™‚
  22. Hello, Can you all double-check what the version number shows up as on the EFB when you've loaded into the aircraft?
  23. Hello, The "failure message" seems to be a visual bug in most cases. The way streaming works is that it will automatically always stream whatever is the most up-to-date version of a product directly to your sim without you having to do anything manually.
  24. Hello, Will forward this feedback to the team. Thank you πŸ™‚
  25. Hello, Try restarting the simulator or give it a bit and try again πŸ™‚ Let me know if you're still having this issue later
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