iniKyle

Hi Bert, It would appear that you may have the default Asobo Heathrow installed rather than the iniBuilds version. Please make sure to disable the default Heathrow through the Marketplace and ensure that the iniBuilds version is installed and enabled. I’ve attached screenshots showing what I’m seeing on my side for reference. Thanks!

Hi Del, This is the first time I’ve seen this issue reported. If you’re able to, I’d suggest joining the Synaptic Discord, where their team may be able to provide some additional troubleshooting tips. Thanks!

Hi, Thank you very much for the suggestion! We’re glad to hear you’re enjoying the aircraft. I’ll pass this along to the art team for further investigation and consideration. Thanks again!

Hi everyone, Thanks for providing your feedback. As we are the not the primary developer of the Synaptic A220, I would kindly ask you all to contact Synaptic on their discord if you continue to have issues. Thanks so much!

Hi, Thank you for the suggestions! I’ll pass them along to the team for future consideration and evaluation. Thanks again!

Hi, Thank you for taking the time to provide your feedback; we really appreciate your support! I’ll forward this to the team for further investigation and consideration. Thanks again!

Hi, Unfortunately, this appears to be a limitation/issue with GSX. We have reached out to Umberto for further clarification on why and how this is occurring, as we have done everything possible with the tools currently available to us. Thank you for your understanding. Please know that we are actively working to improve the jetway tool and provide the best experience possible.

Hello, I've noted your issues and have forwarded them to the team for further investigation. Thanks for your patience.

Hi, Not yet no, but there definitely will be. Thanks!

Hi, You are correct. We don't have maintenance or service based failures on the aircraft, so as long as you can see that the value on the gauge is not reading 0, you should be good to go. Hope this helps. Thanks!

Hi, I will forward this thread to Synaptic for further review. While I cannot provide a timeline for their response, hopefully this is something they can investigate and address. Thanks!

Just a follow up everyone, Can confirm this has been logged by the team and we're actively investigating the issue. Hoping for a fix soon! Thank you!

Hi, I'm honestly stumped, as now I am also having the same issue on my end after updating to SU6. I will speak to the team for further clarification. Thanks!

Hi, Yes, that would be correct. If moving it up one or two slots doesn’t resolve the issue, try moving it closer to the top of your reorder list. Thanks!

Correct! I edited the post after realizing it had been released publicly. Great to hear that a fresh install worked! Thanks for your feedback!

Hi André, We’re happy to have passionate users like you taking the time to provide such detailed suggestions. Thank you for your continued feedback! I’ll make sure to take note of your suggestions and pass them along to the team for future evaluation. Thank you!

Hi everyone, Thanks for your patience on this matter. I can confirm that this has been logged on our end, and I’ll push for an immediate fix based on your requests. Thanks for taking the time to share your suggestions and feedback. We really appreciate it! Thanks!

Hi, The multi-jetway tool should work with some third-party aircraft, especially those that have specific code alignment and door layout data, which the 777 does. This would explain why it “kind of” works when you pull forward past the parking spot markers. If you were to test this with any of the iniBuilds widebody aircraft, you should see the aircraft parked correctly at the designated parking stand markings. Hope this helps! Thanks!

Hi, Thanks for attaching the screenshots, I will forward these to the team for futher investigation. Thanks again for your time! I will update this thread when I get a response from the team.

Thanks, Rob! We have received reports of the map server not initializing properly when installed through iniManager, and we are currently investigating the issue on our side. In the meantime, I would suggest downloading the map server files directly from the Synaptic website, as we know this method works. Note: After downloading the files, the map server should launch automatically. However, we have occasionally seen cases where the auto-launch is unsuccessful. If this happens, simply launch the map-server file from the downloaded folder manually, and that should resolve the issue. Thanks!

Hi, We haven’t received any other reports of similar behavior. If you’re able to, could you load back into the same gate and try opening the EFB again? Thanks!

Are you using the install from the iniManager, or did you download the map files directly from the Synaptic website? Thanks!

Hi, I’m sorry to hear you’re having issues with the installer on Mac. I personally don’t have a Mac, so I’m unable to test this myself, but I’ll pass this along to a team member who may be able to assist. Thank you for your patience. I’ll update you here once I receive a response from the team. Thanks again!

Hi, Thank you very much for providing this feedback. I’ll make note of it and pass it along to the team for further investigation. Thanks again!

Hi everyone, As this issue appears to have been resolved, I will now close the thread. Thank you all for taking the time to share your opinions, provide feedback, and help troubleshoot the issue. We really appreciate your time and assistance. Thanks!