iniKyle

Great news you were able to fix the performance issues! I'll pass along the info to the sales team about the advertisement on Xbox. Appreciate you bringing this to our attention. Thanks!

Thanks for your feedback. I'll pass this along to the team for further investigation. Thanks!

Hi, Just wanted to make sure that you're iniatially setting up your flight plan in the SEC flight plan page. Once you've executed it, it will automatically send it over to ACT. Thanks!

Thanks for the report. It seems like performance increases are there, just needs further refinement. Will report this to the Synaptic team (I'm pretty sure they are well aware by now). Thanks!

That should solve the issues. Let me know if it doesn't, and we can investigate further. Thanks!

Hi, We just released v1.1.0 which brought multi-jetway capabilities. Ensure both the airport and included gsx file are up to date. Thanks!

Yes, I would start fresh. Thanks!

I do not have any experience downloading the file through the inimanager, so my support will be limited. I can definitely suggest the method I mentioned above, as I know this works. Thanks!

Hi, I'm sorry to hear you're having issues with the a220. If you could reach out directly to Synaptic on their discord they should be able to provide direct support. Thanks!

I suspect a setting within Chaseplane is causing the camera movements. Are you running the most current version of Chaseplane? Thanks!

Hi Dennis, Sorry to hear you're having issues with the a350. While users are correct, it can take up to 15 minutes to load (after fresh or new install), once you reach the stage you're reporting, that should not be an issue. Can you think of any other plugin you're running that would be causing conflicts? There could possibly be a file in your community folder causing issues. If you're willing, try renaming your old community folder to something like community1, launch the sim (it will create a new community folder), once at the menu, shut down the sim, place the a350 folder inside the newly created community folder, launch the sim. Let me know if that works. Thanks!

Thanks for the feedback! I'll make sure to pass this along to the Synaptic team.

Yes, you must manually disable any handcrafted airport if using 3rd party. As for for the multi-jetway, I'll have the team look at the Xbox store page. I do not have an xbox personally, so I cannot verify. Does it specifically imply that multi-jetways work with xbox? Or is it on the features list? Thanks!

Hi, Are you using anysort of camera plugin/mod? (Chaseplane, FSRealistic, etc?) Thanks!

Interesting, thanks for the update!

Hi, Looks like you've followed the correct steps in order to get the aircraft working. I will pass it along to the team. Thanks!

Hi, The initial server load was causing delays in the download, that should be fixed now. I currently have the folder sitting on my desktop, no need to install it to any specific location. I've attached screenshots. Open map-server folder double click run hit run again when windows security prompt pops up keep the windows console open in background

Hi, Sorry to hear about your performance issues at KORD. Can you confirm the default handcrafted KORD is uninstalled? Currently, the multi-jetway tool is not compatible on X-Box, but we are actively looking to bring it over. I've noted your issues with the jetbridge behavior. Thanks!

Hi, Thanks for your suggestion and feedback. Although I can't promise anything, I will pass this along to the team. Thanks!

Hi, Can I suggest using the official paint kit to create liveries. Alternatively, if you're still having issues you can contact Synaptic directly on the synaptic discord Thanks!

Hi, The a350 OIS startup times range from instant to 10 minutes depending on your configuration, which can be adjusted in the settings. Hope this helps, Thanks!

Hi, Did you add your weight/balance and cruise altitude in your initial setup? That should populate the speed/altitude. Thanks!

Hi, For refunds, you will have to contact direct support and submit a ticket. Thanks!

Hi, I'll pass this over to the team. Thanks!

Hi, If you could explain in a further detail, that would be much appreciated. In the meantime, if you join the Synaptic Discord they may be able to directly assist you. Thanks!