Eddie

Hi there, Unfortunately this ends up being a MSFS limitation. How it works is that GSX will send a "Toggle Jetway" command to the simulator which then leads to MSFS deciding on its own which jetway to use and what door to dock it to. It sounds very silly I know, but this is unfortunately out of our hands. A lot of times the jetways connect normally however this behaviour is very much unpredictable. Apologies for the inconvenience regardless! Thank you

Looks awesome!

Hi johna, This is a known bug and will be fixed in a future patch; as soon as possible. We apologize for the inconvenience! Thank you

Oh, apologies. We've received a lot of feedback about the A320 lights lately so I assumed this was regarding that without reading what category this was in haha. Anyway, you can find what you are looking for here: Again, apologies and hope this helps. Thank you!

Hi! Apologies, must've missed your reply to my message. But happy to see it improved. We'll take a look at the 310 for future reference as well, must've sneaked through our fixes this time around. Thank you for your patience throughout all this! 😉

Hi Arthur, We have no information regarding a release date at the moment. We are working very hard to bring it to you all as soon as possible but also not sacrificing any quality in that process as we've seen with recent releases. It will come as soon as we feel it is fit for todays expectations and more. Your patience is much appreciated! 😊 Thank you

Hello, Is this reproducible at every gate/airport everytime? Sounds very odd. Tried myself now at different locations and orientations and works fine. Maybe try restarting the Couatl Engine in the system tray before you want to start pushback. If that doesn't work, I'd suggest either reinstalling GSX or updating it if you haven't. Thank you

Hi, Currently the flood lights for main panel doesn't work, this is a known bug and will be fixed soon. As for the integral light for panel and pedestal, you can adjust that next to the flood light dial ("INTEG LT"). Picture below: Thank you

Hi there, This has to do with memory allocation for the Xbox (LOD) and how objects are rendered, unfortunately not much we can do from our end since that is a default MSFS pilot model. Thank you

Hi Maverick, Apologies for no replies up until now. The DHL livery issue may be due to Xbox ram allocation and how it is unable to properly render it due to its quality. Unfortunately this is out of our hands as that is a MS issue. I hope the Xbox improvements MS has made for MSFS2024 will also be backported to MSFS2020, that should make this kind of issue occur a lot less. As for the ATC issue, we understand that it is frustrating. I've attached our statement regarding said issue below. I assure you that this will be looked at as soon possible. Again, we apologize for the inconvenience. Thank you

Hi, Are you still experiencing this after the AAU3 update that was released on Oct 1st? Thank you

Hi there, Apologies for the very late reply. Are you experiencing this after the AAU3 update?

Hi, Unfortunately stand F6 is not configurable with GSX due it not being in the AFCAD. F5 is occupied with a static aircraft which leaves only stand F7. Stand F7 is not designed to fit the 777, however we'll look into accommodating that soon. As for the baggage loaders, this is unfortunately out of our control. Thank you

Hi, The team is aware and a fix will be pushed in a future patch. Thank you 😊

Hello, We read the feedback and any suggestions made and take it on-board, but may not always acknowledge that we've done so, but rest assured that you are heard. The team has their hands full with many projects but this does not mean we have "moved on" from the T-33. We see it in a stable position at the moment however that does not mean we've abandoned the product. I obviously cannot speak on any future updates until they are published. As for the "editing policy", I'm not sure I understand what you mean exactly. We have limited users from editing to deter any follow-up troll editing and such. We can however revisit this policy and look into changing it in the future, but no promises as that is a decision that involves how we moderate the forums. Thank you

Hello, Please refer to the following statement made by us in the past: Apologies for the inconvenience!

Hi there, Try binding a button to "AUTOPILOT OFF" rather than the toggle bind. That should eliminate the sound playing indefinitely. However if it still continues, I'm afraid going external view then back is the only work-around I can think of for now. We'll log it internally and see what we can do. Thank you

Hi, yes VNAV is present. At what point are you descending after given the "REACHED TOD" alert?

Hi there! Have you noted this behaviour in any other aircraft? Did this start recently? Those questions aside, please make sure you have updated to at least REV 2 cycle (I believe Rev3 is the latest) in the Navigraph hub, if you have that. Thank you

Hi, Glad it's resolved!

Hello, This is a known bug and will be fixed in a future patch. Thank you for letting us know regardless!

Hi there! Please try reinstalling the scenery as well as clearing your scenery indexes! To do that locate your folder by following the path below. (MS Store) \AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\SceneryIndexes (Steam) \AppData\Roaming\Microsoft Flight Simulator\SceneryIndexes Then delete the contents inside but leave the folder intact. This should solve the issue. Thank you!

Hi, We have no plans on bringing the BelugaST over to MSFS. MSFS2024 will however feature a Beluga XL (A330-743L).

Hello! Those buttons are not used on normal engine startup, no. Only usage is for abnormal operations/failures in which it is needed for the pilot to directly control the N1% of the engine as opposed to EPR (Engine Pressure Ratio) as explained in the video. Hope that helps! Thank you 🙂

Hi vumi, Johannesburg should be available for purchase at roughly 6PM UK time (1700z). Hope you enjoy! 😊 Thank you