Eddie

Hello, Please reach out to direct support and explain the situation. I apologize for the inconvenience. Thank you 🙂

Hello, Your comment has been translated; please only communicate using English on our channels. Much appreciated! As for your concerns, I understand you may be skeptical but the team has reached the conclusion that a fix for this issue will come with SU3, which should be out any moment now. Not much else we can say or do at this time. Thank you

Hello, Thank you for the suggestion. I've forwarded it to the team. Not sure this is currently possible in the simulator but we'll have a look 🙂

Hello, Next update will bring some HUD improvements. Let me know what you think once that is out! 🙂 Thank you

Hi there, What version does the iniManager say you're on? You may have to uninstall it entirely, clear the cache folders in \AppData\Roaming and \AppData\Local then re-installing the .exe from the official website again. We recently pushed a new iniManager update that may not have been installed properly on your system. Let me know if that makes any difference 🙂 Thank you

Hello Andrea, Would you be kind to share some kind of clip/video of the mentioned system issues (VNAV, TOD etc) or at least a some more information as to what exactly you are experiencing. Thank you

Hello, Have you tried the latest version (1.0.2) we pushed yesterday? Do these issues persist? As for the sounds, what exactly are you referring to? Thank you

Hello, Thank you for the follow-up. It is recommended to opt-out of the beta (back to SU2, which is the LIVE version) if you do not wish to participate in an unstable game environment. Thank you 🙂

Hello, We are not ignoring this issue. We have communicated already that it is proving to be a lot more difficult to get to the bottom of simply due to the fact that we cannot reliably reproduce it. I understand that is frustrating and I do not dismiss that frustration whatsoever, but, we are doing what we can. From what I understand, going back to the menu after you've spawned in and back to the same gate should fix the issue. It is of course not ideal, but should be a temporary work-around. Thank you

Hello, I apologise for the inconvenience. We're looking into the root cause of the performance issues and will hopefully have an update rolled out for you all as soon as possible. Thank you 🙂

Hello! Unfortunately, the way the marketplace works is that it does not allow any free content to be uploaded; this goes for every developer. It is an unfortunate reality as it stands but I do believe MS/Asobo have mentioned the possibility of free content to be uploaded to the MSFS2024 marketplace at some point in the future. Thank you for your understanding 🙂

Hello, Please let me know if this issue remains after the recent sim update. Thank you 🙂

Hello, Looks like you've been unbanned. Welcome back! Please ensure your account is well taken care of going forward; hackers are only getting more creative 🙂 Thank you

Hello. We are working on getting 1.1.3 out; should be soon. Please let me know afterwards if this update manages to resolve it for you. CTDs are almost impossible to track, especially with such vague crash logs. Have you attempted to run the 350 in an empty community folder? This is to rule out any other conflicting issues. If not, please try renaming your community folder to 'Community1' then copying the A350 in to the new empty community folder MSFS creates when you restart. I understand this is extremely frustrating and I wish I had a quick solution to give, however, this is the best I can do for now. Let me know how the above goes and we can go from there. Thank you 🙂

We have made a graph showcasing what each simulator version contains; available on the store page already since day 1.

Hello, Please double check your iniManager has updated to version 2.4.7. Let me know if this is resolved! 🙂

Hello again, Spoke with the team and unfortunately the way the aircraft is structured is that it is built for the FS2024 environment and back-ported to 2020. Now, that doesn't mean the 2020 version is not native to the simulator, but we've had to make some sacrifices in order to bring it to the former simulator. As it stands, I do not believe we are able to refine this further. Your understanding is very much appreciated and I apologise for the inconvenience. Thank you 🙂

Hello, Apologies for the delay. We're taking another look. Thank you

Hello again, Can you please try logging out, uninstalling the iniManager entirely, clearing your cache folders in C:\Users\yourusername\AppData\Roaming\ then reinstalling the exe again from the website. This has resolved the issue for many others. If this still doesn't fix it, I'll escalate it to the team. Apologies for the inconvenience.

My apologies, I was under the assumption this thread was for MSFS2024. Disregard. Unfortunately, the crash logs you are getting tell us basically nothing on what could be causing this. Can you verify you are on version 1.1.2? You can do so by going into your community folder then into the a350 folder; there you should find a "manifest" file. Please open it using a text editor (notepad) and check what version is written there. Let me know what it says. Thank you 🙂

Hello, We are having no issue receiving ATIS or send PDC. Please try a complete uninstall then reinstall. Make sure you are indeed on the latest version (1.1.2). You can verify this by going to OPTIONS on the OIS and looking in the bottom left for the version number. Thank you

Hello, Have you ensured all damage and assists are turned off in the MSFS settings? Please double check as they sometimes have the habit of randomly resetting themselves. Thank you

We are continuing to look into this, but unfortunately as Steve mentioned above, we are still unable to reproduce this. We'll drop a message here again if we manage to find the culprit. Thank you for your understanding and continued support 🙂

Are you on SU3 beta?

Hello, Your settings are stored in the work folder, where you for example clear your WASM. You may be deleting those when clearing your WASM. Let me know if you need any additional information! 🙂