haza2

Hello! Thanks for your message. A video would be great so we can see if its aircraft system related. Kindest.

Hello, It sounds to me like a WASM crash, sorry to hear it. Please see this link to show how to report it. I have also changed the title to a less aggressive one. Thanks.

Hello, please update to version 1.10 and it should be fixed. Thank you!

Noted. Thank you

Thank you, will send to the team.

Hello, I would suggest you do a clean reinstall of the aircraft. Let us know if that helps. Thanks

MSFS 20? This should be fixed in v1.10. Thanks!

Hello! Yes it recommended yes but not a necessity.

English please. Thank you

English please I have sent your reports onto the team.

Hello Mark, Can I just clarify you have sent your request to direct support? Thanks

Sorry for the delay, will send onto the team. Can you please confirm what version you are using?

Thank you

Sorry for the delay, thank you for your report, it will be sent on.

Hello @tesla Really appreciate your feedback and understand your frustration, I will feed it back to the team so we are all in the loop. Thank you for your patience.

I will report everything you are saying back to the team so we are all in the loop. We appreciate your patience.

Hello, I have reported to the team, quick question, are you using ChasePlane?

I will let the team know, thank you for your patience

Have you cleared your WASM folder? I will get someone in the know to have a look for you into your issue. Thanks.

Thank you for your feedback.

Hello, sorry to hear this, have you cleared your WASM folder and is this MSFS 20 or 24? Just so we can get you to the best help.

Hello! What version are you running of the A350?

100% not. The team are hard a work fixing and testing bugs with an update in the making. Sorry if you feel we haven't been present enough but rest assured it all gets checked everyday and reported on. 👍

Please could we have this in English, Google translate will help. Thank you.

Hello, Sorry to hear this happened to you. Please could we have a few more details to investigate. Thank you very much. Step 8. Please provide the following information Aircraft: A350-900 or -1000 Simulator: FS2020 or 24 Navdata Method: SIM DEFAULT or NAVIGRAPH OFP: Include a PDF of your Operational Flightplan (OFP) if related to FMS/Route Procedures crashes WASM Error: The error you copied in Step 4 above Specs: CPU, GPU and RAM of your system. Autosave File: Please include the latest ".bin" autosave file prior to your crash. Step 9. Where possible, include on your report a Screenshot / Video showing what you pressed/did just before the crash happened to give us more clues. steps on how to reproduce the crash so that we can try ourselves with debugging tools to identify the cause of crash. The Autosave File, include the latest ".bin" autosave file prior to your crash to help us reload into same scenario. FS24 Autosave Folder Paths - Steam: %APPDATA%\Microsoft Flight Simulator 2024\WASM\MSFS2024\inibuilds-aircraft-a350\work\autosaves - MS Store: %LOCALAPPDATA%\Packages\Microsoft.Limitless_8wekyb3d8bbwe\LocalState\WASM\MSFS2024\inibuilds-aircraft-a350\work\autosaves FS20 Autosave Folder Paths - Steam: %APPDATA%\Microsoft Flight Simulator\Packages\inibuilds-aircraft-a350\work\autosaves - MS Store: %LOCALAPPDATA%\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\Packages\inibuilds-aircraft-a350\work\autosaves