Support

After completing flight with A35K, when docked at gate N7, I went to EFB in game to toggle the double jetway, and the sim completely froze, it would not even let me exit full screen

I'd like to have a go at adding passengers to the bridges leading to the jetway in the 1.0.2 version which didn't have multi jetway, which I was able to get from the marketplace. What I don't know is where the GSX profile for 1.0.2 via the marketplace is located (since I'll need to back it up first), or if it's even included or a separate file or at all. Thanks.

The 1.1.0 update for VHHH introduced multi-jetway support but in the process broke compatibility with GSX. Is there any way to get a copy of the older version 1.0.2 that does work with GSX? Thanks.

Good morning, I would like to point out a few small issues that prevent the scenery from being truly exceptional, despite its beauty. The tug parking spot for pushback is too far from the car lane; this means the aircraft doesn't align parallel to the jetways but ends up positioned behind them. Second issue: I’ve updated everything, but after connecting the jetways and activating the boarding function via the EFB, GSX reports that the jetways aren't there and proceeds to board passengers using the rear stairs. Is there a way to fix this?

So I managed to find multi jetway working with PMDG. I thought only inibuilds aircraft only worked for now. What was also interesting was if I parked my aircraft more forward than designated spot I was able to connect both jetways to the aircraft. Except Jetway 2 connects to Door 1, and Jetway 1 connects to Door 2. Btw my gate number is W44 if that helps.

Hi all, First of all, I would like to say that this is one of the best HKG airport sceneries I have used. The level of detail is excellent, and the buildings look highly realistic. However, I am disappointed with the parking-position alignment at some gates. At Gate W48, the designated parking position appears to be significantly different from the real-world stand position. I have updated both the scenery and the GSX profile to the latest versions, but when I park the aircraft at the correct stop position for W48, Jetbridge 1 is unable to connect to the aircraft. Could you please check the gate coordinates and jetbridge positioning for W48 (I do believe W40-W50 also havi…

Hi iniBuilds Team, I would like to report an issue with the stand parking alignment and jetway geometry at VHHH. In the current scenery, the jetways extend unusually far towards the aircraft, and the ground stop/parking markings are placed significantly further away from the terminal compared to the real airport. As a result, the aircraft has to park much farther from the building in the sim, and the jetway appears extremely long and angled, instead of looking almost perpendicular to the aircraft as it does in real life. To illustrate this: In my MSFS screenshot (e.g. Gate 34), the aircraft nose is well ahead of the red/white stand markings and the jet…

Dear iniBuilds Team, Thank you for your amazing work on the VHHH Hong Kong International Airport scenery. The overall quality is excellent and I really enjoy flying in and out of this airport. However, I noticed an accuracy issue with the apron light pole models. In the current scenery, the light poles are placed directly on the apron surface without any base guardrails or surrounding equipment platforms. In reality at VHHH, each apron light pole sits on a raised concrete base with metal guardrails and nearby equipment boxes/buildings around the pole. To illustrate the issue: In the simulator (first screenshot), the light poles are standing alone on …

Hello, I noticed that VHHH is discounted on the Marketplace, but not included in the bundle. If I purchase VHHH at the discounted price, can I request an extra city token when transferring the order?

Hong Kong usually defaults to traditional Chinese. “First Class” should be 頭等 “Business Class” should be 商務

Hi, could you add some part of the immigration area please? Pretty empty right now. Thanks.

I am looking into getting the Ini VHHH but I heard that at launch the two addons were not compatible yet and I heard (not from official sources tho) that inibuild was going to look into with SamCity to find a solution. I was wondering if that is true

Has anyone else had an issue with the centre runway elevation not matching the surrounding taxiways, leading to a hill to drop down when entering the runway?

First of all, I’d like to thank the iniBuilds team for this excellent VHHH scenery. The terminal modeling, ground detail, and overall airport atmosphere are among the best currently available in MSFS. The layout and visual accuracy of the airport are especially impressive, especially the southern apron area which looks very well done visually. I noticed a configuration issue with the southern apron gates (S stands, e.g. S35 and surrounding gates). Currently, these gates are set up as: -Heavy + Small However, the northern gates are configured as: -Heavy + Medium Because of this difference in gate size assignment, AI traffic systems such a…

Hello, is the Hong Kong City Landmarks scenery conflicting with the area of VHHX Honk Kong Kai Tak airport? If yes, will there be an exclusion file for the Kai Tak Airport area be available in future? Kind regards, Johannes

Dear Team, I finally convinced myself to buy your HKG scenery—even though we already had a decent version on the market—and the result is... WOW. What happened, guys? I’ve never seen such an optimized, FPS, and VRAM-friendly airport come from your studio. Have you found a magic trick? I’m genuinely curious, especially when comparing it to DFW. There is clearly some 'secret sauce' here that would be amazing to see implemented in your heavier sceneries like Doha, Dubai, LAX, and DFW. Keep up the great work and thank you!

Thank you for releasing such a wonderful airport scenery. I just purchased it and made some test flight in 07L and 07R with PMDG738. It Seems and a tiny inaccuracy of localizer signal.Both of its localizer Has a little bit drift to left,looks like 0.5 degrees. If It's possible. Would you mind to test and confirm it. If It's true. Hope it will be fixed. I'm a Boeing 737 pilot in real life. Base on my daily working experience, I could say it isn't set on exactly centerline. Maybe the glideslopes are also a bit higher. Hope you have a wonderful day.

First thing, congratulations on the beautiful scenery. An amazing job with the terminal and I certainly liked it, great job to the team! That said, being someone who'd worked there, I do observe some areas where your team could take another look! 1. Wrong Stop at most positions. Centreline and stop position should be further down into the gates. Most prominent case being N36 through N66, and W40 through W50. All main terminal gates (Mid-field terminal seemed okay), displaced parking, remote parking and cargo parking (south cargo apron seemed okay), have the same issue and needs careful recalibration. A380 at N60 for illustration. 2. In the di…

Out of all the airports on this planet, Hong Kong International Airport has always captivated me out of all of them on this world. The scenery looks absolutely gorgeous, I can't wait to visit my number 1 bucket list airport in the near future!