A350 ARPT NAV NOT AVAIL (NAVIGRAPH)

[Sebastian M]

Hi there, so when I started the plane on the ground, I was able to use the zoom function to see the airport map on the ND, without any issues, but once I'm in the air, it suddenly shows A350 ARPT NAV NOT AVAIL (NAVIGRAPH), and Navigraph seems to have disconnected because when I looked at the 3rd party settings on the OIS, it showed me the Navigraph code and asked me to connect, even though I have connected Navigraph at the start of the flight.

Every time I try to use navigraph.com/code to link  it again, the OIS just generates a new code, creating an infinite loophole where nav data is never available anymore but the terminal charts in the OIS do work.}

This has happened to me in 2 long haul flights, making BTV not useful with navigraph

any help is appreciated, thanks!

[Speedbird721B]

I believe this is a known issue. There are a few posts about it in Discord. It seems maybe 1.0.1 changed something?

[MTSection]

Same issue here 1.0.2. This is very frustrating

[ZXR]

Me to,This is very disappointing

[ekosif]

On 3/3/2025 at 3:33 PM, Sebastian M said:

Hi there, so when I started the plane on the ground, I was able to use the zoom function to see the airport map on the ND, without any issues, but once I'm in the air, it suddenly shows A350 ARPT NAV NOT AVAIL (NAVIGRAPH), and Navigraph seems to have disconnected because when I looked at the 3rd party settings on the OIS, it showed me the Navigraph code and asked me to connect, even though I have connected Navigraph at the start of the flight.

Every time I try to use navigraph.com/code to link  it again, the OIS just generates a new code, creating an infinite loophole where nav data is never available anymore but the terminal charts in the OIS do work.}

This has happened to me in 2 long haul flights, making BTV not useful with navigraph

any help is appreciated, thanks!

I am checking the OIS before starting to flight and if there is any QR code there, I am restarting the flight and check the OIS again. Works for me every time so far. PS: Normally even though there is a QR code there to sign in, I am not doing anything except restart the flights. Most of the time it is automatically logged in when I started again. If not then I am entering the code and then restart the flight.

[richboy2307]

Hi,

Apologies for your experience. There is an issue related to the Navigraph token authentication on the OIS side that the team's aware of and looking into. This will affect anything that relies on live Navigraph connection (Charts, Enroute Map or ANF). In most instances you can regain by resetting your Navigraph Token.

Thanks for your patience and understanding.