I am struggling to connect to navigraph. It's a bit of hit and miss - mostly miss. Navigraph keeps telling me to retry but to no avail. Any ideas please?

I get the message that navigraph has connected and that I can close the window - but it does NOT connect.

Regards

Trevor

Edited April 3Apr 3 by Trevor

Hi, this is a known issue at the moment. Users have said that this issue can be worked around by streaming the aircraft instead of having it locally installed for the time being until a fix is found as we are having trouble reproducing it on our end. It could possibly be a sim issue. Thank you for understanding.

Further to the above;

My original purchase was from the Marketplace, and I downloaded/installed the aircraft. Connection to Navigraph was perfect, and remained that way throughout all the various updates.

Upon transferring my purchase to the Inimanager last week (prompt, fast service - Thank you!) I installed the model normally. Since that time, I have to re-set my Navigraph credentials every couple of flights.

It doesn't seem to like user errors; having started a flight, while still sitting at the gate I noticed that I'd configured my flightplan using lbs vs KG's, so exited back to the main menu and corrected my Simbrief plan with the correct units. Upon re-entering the sim, I was prompted to connect my Navigraph account, which had been functioning just perfect one minute before.

A minor irritant at worst, but just putting this here in the hope of providing additional info that may help in tracking down the cheeky Gremlin :)