ENROUTE CHARTS BLACK

[LukeSkyBellic]

Hi, the maps in ENROUTE sometimes disappear! They are seen randomly and should not be. It almost seems that it does it in zones (see photo).
Is it just my problem or is it known?
I have a subscription to Navigraph and installed the Beta of MSFS2024.

[Robert S]

I can confirm that.

[freshpeel]

You guys even get a map? Mine worked yesterday but today... doesn't want to work.. hmm

 

[djh123]

57 minutes ago, freshpeel said:

You guys even get a map? Mine worked yesterday but today... doesn't want to work.. hmm

 

I'm experiencing the same confusion as you, the ENROUTE page doesn't show any maps!

Edited March 4 by djh123

[TPGiovanni]

I am also facing the same issue. Furthermore it does not load the route, I am not sure whether it should or not.

 

 

[FordPrefect]

Similar problem here. The standard/default map is displaying, few days ago I even had the IFR High - Day maps display and was pleasently surprised. Yesterday however every maps except the default/standard do not show up (black). Hmmm..

[richboy2307]

Hi

Thanks team is aware and looking into this. Its to do with Navigraph Authentication token (on the OIS code) intermittently re-setting or not working as intended in some instances.

In case you're having issues please try to Reset Navigraph Token by following the instructions below:

Thanks!

[djh123]

7 hours ago, richboy2307 said:

Hi

Thanks team is aware and looking into this. Its to do with Navigraph Authentication token intermittently re-setting or not working as intended in some instances.

In case you're having issues please try to Reset Navigraph Token by following the instructions below:

Thanks!

Thank you for your reply, my OIS above default/standard map also shows black background, tried the problem as you did and it didn't solve it, your help is appreciated!

[richboy2307]

41 minutes ago, djh123 said:

my OIS above default/standard map also shows black background

Hmm, thanks reported.

[AndrasN]

22 hours ago, richboy2307 said:

Hi

Thanks team is aware and looking into this. Its to do with Navigraph Authentication token (on the OIS code) intermittently re-setting or not working as intended in some instances.

In case you're having issues please try to Reset Navigraph Token by following the instructions below:

Thanks!

Hi, 

Is there any way to do this token reset in flight? This instance (with around 25-30% prbability) usually comes up for me in cruise when i want to set BTV. And it is always working before departure

Now trying to work around it by loading both DEP and DES before off blocks. Need more flight, but hopefully this will do the trick until an update comes

[richboy2307]

4 hours ago, AndrasN said:

Is there any way to do this token reset in flight?

Yes it can be done in flight. The only thing that is inhibited after engines start is changing navdata methods as that will cause a FMS reset.

[MPO910]

1 hour ago, richboy2307 said:

Yes it can be done in flight. The only thing that is inhibited after engines start is changing navdata methods as that will cause a FMS reset.

@richboy2307

The issue may be another one concerning charts like Standard charts and Navigraph charts as well.

I recon, that after several hours (at least 2 or 3 hours) in flight, when using the IFR/VFR maps from Navigraph (day or night does not matter) they do not update when increasing or decreasing zoom. They seem to get stuck. When decreasing zoom, blocks on all sights appear (the blocks don´t get updated with new chart material as you decrease zoom) and stay black, when you decrease enough, so zoom out enough, the whole display becomes black (thats what you see on the OP and second post). Zoom in again may return the previous shown chart parts, untill your plane proceeds and while further flying, no new chart material gets loaded in....so finally all display gets black....

This happens more often to navigraph charts and the standard charts seem less affected, but they are.

My performance seems not an issue.....45FPS and less then 65% VRAM on my 799X3D CPU and 4090GPU

Edited March 5 by MPO910

[MPO910]

@richboy2307

I have just done my flight from EFHK to HKJK. After roughly 6 hours I noticed FPS decrease, sudden FPS decrease. from 50 down to 35-40 and heavy stuttering while panning views  in VR. Also exiting VR did not help out. The SIM performed worse as just before stuttering began.. 

I entered VR again. I have noticed, that switching in the OIS from ENROUTE to Everything else then ENROUTE AND CHARTS, did immidiatley recover my FPS to 50 again in VR. I decided to toggle between ENROUTE or CHART and the Other TABS like LDG PERF. I was able to reproduce this FPS drop as soon as I choose ENROUTE or CHARTS. And the drop always was from 50 down to 35-40 and when choosing OIS TABS like LDG PERF or TAKEOFF PERF: FPS increased immidiately and the SIM ran smooth again.

The views where extremely sluggish while having OIS at CHART or ENROUTE and it was immidiately smooth again after going to LDG PERF TAB in the OIS again.

While viewing ENROUTE, also the Navigraph IFR HIGH, IFR LOW and WORLD DAY, NIGHT etc. won´t load completely in. Only half of my OIS was filled with the ENROUTE Chart. the only ENROUTE CHART that would show completely was STANDARD, but FPS decrease and slugish view also stayed while viewing at ENROUTE STANDARD CHART.

100% Reproducable at my end. I am sure it is related to the Navigraph CHART integration in the OIS.

This was in MSFS 2020 and your latest update. I already have deleted my WASM folders before updating to 1.0.1 and also have done that after updating, just to be sure to start with a "clean" setup. 

AMD 7800X3D and RTX4090 with 64GB 6000MhZ RAM. Everything on NVME SSD. Windows 11 latest updates as well.  

[richboy2307]

Hi @MPO910

12 hours ago, MPO910 said:

I recon, that after several hours (at least 2 or 3 hours) in flight, when using the IFR/VFR maps from Navigraph (day or night does not matter) they do not update when increasing or decreasing zoom.

Yeah we're looking into the OIS Charts/Enroute Map issues on FS2020. All seems related to the Navigraph Token refresh issue, which in turn causes other functions to lag/desync.

6 hours ago, MPO910 said:

I have just done my flight from EFHK to HKJK. After roughly 6 hours I noticed FPS decrease, sudden FPS decrease. from 50 down to 35-40 and heavy stuttering while panning views  in VR. Also exiting VR did not help out. The SIM performed worse as just before stuttering began.. 

Possibly also related to the above issue but reported. Thanks!

[AndrasN]

18 hours ago, richboy2307 said:

Yes it can be done in flight. The only thing that is inhibited after engines start is changing navdata methods as that will cause a FMS reset.

Thanks. I will try on the next occurence. Maybe I missed the option on the OIS