WASM crashes frequently; there are no WASM files inside the WASM folder, only a work folder.

This was purchased via the built-in marketplace version.This issue applies to all products of your company.

How to resolve this kind of issue?

6 hours ago, ggbond250 said:

WASM crashes frequently; there are no WASM files inside the WASM folder, only a work folder.

This was purchased via the built-in marketplace version.This issue applies to all products of your company.

How to resolve this kind of issue?

Hi,

Deleting the entire Work folder is part of the process for removing the WASM files. I’ve attached a step-by-step guide that should help clarify the process and address any further questions or concerns.

Thanks!

23 hours ago, iniKyle said:

你好，

删除整个工作文件夹是移除WASM文件的过程之一。我附上了一份逐步指南，有助于澄清流程并解答任何进一步的问题或疑虑。

谢谢！

I have reinstalled the system completely with drive C fully cleaned up. When reloading the aircraft, there are only files inside the work folder with no other documents available.

Edited yesterday at 01:28 PM1 day by ggbond250

23 minutes ago, ggbond250 said:

I have reinstalled the system completely with drive C fully cleaned up. When reloading the aircraft, there are only files inside the work folder with no other documents available.

Hi,

That’s okay! Is the aircraft now working as intended after the reinstall?

Thanks!

1 hour ago, iniKyle said:

你好，

没关系！重新安装后，飞机现在能正常工作了吗？

谢谢！

It still doesn't work, sorry.

12 minutes ago, ggbond250 said:

It still doesn't work, sorry.

Hi,

Sorry if I’m not quite understanding the issue. Could you clarify exactly what isn’t working?

When you load into the aircraft for the first time, it should compile a WASM folder as part of the initial setup.

Is the aircraft itself not functioning correctly, or are you experiencing an issue specifically with the WASM folder/compilation?

Thanks!

16 hours ago, iniKyle said:

你好，

抱歉如果我没完全理解问题。你能具体说明到底哪里不起作用吗？

当你第一次加载飞机时，初始设置时应该会编译一个WASM文件夹。

是飞机本身工作不正常，还是你遇到了WASM文件夹/编译本身的问题？

谢谢！

No WASM cache files are generated even after recompilation, and the aircraft add-on itself cannot launch.

The first thing I would do is check if there are any hieroglyphs in the folder or disk names.

5 hours ago, ggbond250 said:

No WASM cache files are generated even after recompilation, and the aircraft add-on itself cannot launch.

Hi,

I'm not entirely sure what's causing the issue, especially considering this is a fresh installation.

Could your antivirus software, such as Windows Defender or your firewall, be blocking or interfering with the installation?

Thanks!

1 hour ago, iniKyle said:

你好，

我不太确定问题的原因，尤其是考虑到这是全新安装。

你的杀毒软件，比如Windows Defender或防火墙，会不会阻挡或干扰了安装？

谢谢！

I have tested all the troubleshooting methods mentioned above without any issues, but I am still unable to locate the exact cause of this problem.

4 hours ago, iniKyle said:

Hi,  你好，

I'm not entirely sure what's causing the issue, especially considering this is a fresh installation.
我不太确定是什么原因导致了这个问题，尤其考虑到这是一个全新安装的系统。

Could your antivirus software, such as Windows Defender or your firewall, be blocking or interfering with the installation?
您的防病毒软件（例如 Windows Defender） 或防火墙是否可能阻止或干扰安装？

Thanks!  谢谢！

To clarify: This WASM missing-file crash is exclusive to add-ons purchased via the in-sim Marketplace. The issue affects not only all iniBuilds products but also aircraft from other developers like PMDG. Installs through official dedicated clients (iniManager for iniBuilds, OC3 for PMDG) do not have this problem at all.

I’ve searched the official MSFS 2024 forum and found no relevant solutions. Do you know the root cause of this problem and is there any official fix? Thanks.

4 minutes ago, AXiu920 said:

To clarify: This WASM missing-file crash is exclusive to add-ons purchased via the in-sim Marketplace. The issue affects not only all iniBuilds products but also aircraft from other developers like PMDG. Installs through official dedicated clients (iniManager for iniBuilds, OC3 for PMDG) do not have this problem at all.

I’ve searched the official MSFS 2024 forum and found no relevant solutions. Do you know the root cause of this problem and is there any official fix? Thanks.

Hi,

Thank you for the clarification. I'll speak with the team about this issue, as I haven't encountered it myself yet.

On a side note, are you able to transfer your order over to iniManager?

Thanks!

1 minute ago, iniKyle said:

Hi,  你好，

Thank you for the clarification. I'll speak with the team about this issue, as I haven't encountered it myself yet.
感谢您的解释。我会和团队讨论这个问题，因为我自己还没有遇到过。

On a side note, are you able to transfer your order over to iniManager?
另外，请问您是否可以将订单转移到 iniManager 平台？

Thanks!  谢谢！

Thanks for your reply. The OP ggbond250 is my friend, and we discovered this situation together. I’ve already helped him apply for order transfer.

6 minutes ago, AXiu920 said:

Thanks for your reply. The OP ggbond250 is my friend, and we discovered this situation together. I’ve already helped him apply for order transfer.

Glad to hear it! Hopefully, it gets approved quickly and resolves his issues.

Thanks so much for your help!