Purchases not showing in Inimanager

[Guffnuts]

Hi, recently built a new PC, but when logging into inimanager to install my purchases, they are not showing. Is there a way to download my purchases outside of inimanager? 

[ChaseRMc]

I have the same problem.  Not sure what's going on but they updated to 2.1.7 today.  I had all of them last night on 2.1.6.

[jwebb333]

I Purchased London Stanstead for MS Flight Sim this evening, shows in my account as order fulfilled but not showing as purchased in the inimanager    I have emailed support for help.

Edited July 5, 2023 by jwebb333
Spelling

[Guffnuts]

Just now, jwebb333 said:

I Purchased London Stanstead fpr MS Flight Sim this evening, shows in my account as order fulfilled but not showing as purchased in the download manager.   I have emailed support for help.

Same. Let us know how you get on. 

[jwebb333]

OK will do

[Deleted Account]

Heya!

We are aware of the issues and are looking into it. If you need a download in the meantime, please contact direct support and they will help you out 🙂

https://www.inibuilds.com/contact

[jwebb333]

Hi,

 

I received a response from support.   They asked to uninstall version 2.1.7 of the inibuilds download manager and sent a link for the previous version.

I installed this but still the same issue.   So I repeated the process but this time I deleted the folder left behind after the uninstall.  Reinstalled this older  version as advised 

https://cdn.inibuilds.com/website/manager/iniManager-2.1.6_Setup.exe   then the product was present.

 

The folders I had to manually remove were.  IniManager located in (AppData) and IniManager located in (App Data local)

[Deleted Account]

Yes, the issue is now rectified; even on 2.1.7.

Our store provider changed something within their API causing the issue. We apologise for any temporary inconvenience caused 🙂

[Guffnuts]

Thanks, can confirm all working as should be. 👍