Epic78 Posted March 11 Share Posted March 11 Hello, I have had several issues with the AN-225 after my purchase yesterday. When I load into the plane, the FO windshield wiper is active, even though I didn't enable it. I also cannot disable it. The CPT wiper isn't enabled when I load in; however, it won't function. Both the CPT and FO fans won't function when I click on the switch. When I try to open the cargo door, it won't open, although the EFB states that it is opening/open. Lastly, the throttle animation doesn't work. When I increase throttle, only the sound effects play. I cannot physically see the throttle moving in the simulator. If I could get help, it'd be greatly appreciated. Thanks! Link to comment Share on other sites More sharing options...
gumbyger Posted March 12 Share Posted March 12 Heya! This sounds like your plane hasn't fully compiled, which is weird, as it should normally come precompiled. Out of interest; what CPU do you have? Link to comment Share on other sites More sharing options...
Epic78 Posted March 12 Author Share Posted March 12 If I'm not mistaken, I have the Intel X5570. Link to comment Share on other sites More sharing options...
gumbyger Posted March 13 Share Posted March 13 Yeah, I think that unfortunately might be the issue. I THINK the AN225 needs AVX support to fully work, which your CPU doesn't provide. Your best bet is to contat Microsoft, ask them if it needs AVX and if it does ask for a refund 😞 Link to comment Share on other sites More sharing options...
Epic78 Posted March 13 Author Share Posted March 13 Ah, do you recommend any specific place where I can try contacting Microsoft? Thanks. Link to comment Share on other sites More sharing options...
gumbyger Posted March 13 Share Posted March 13 7 hours ago, Epic78 said: Ah, do you recommend any specific place where I can try contacting Microsoft? Thanks. https://flightsimulator.zendesk.com/hc/en-us/requests/new?ticket_form_id=4840648935708 You can request a refund here 🙂 Link to comment Share on other sites More sharing options...
Epic78 Posted March 13 Author Share Posted March 13 Thanks! Link to comment Share on other sites More sharing options...
Epic78 Posted March 13 Author Share Posted March 13 I was just informed that my purchase is not refundable, is there any other way to proceed? Link to comment Share on other sites More sharing options...
gumbyger Posted March 14 Share Posted March 14 1 hour ago, Epic78 said: I was just informed that my purchase is not refundable, is there any other way to proceed? Interesting.. Why is it not refundable? Another way to proceed would be buying a CPU that is within the minimum system specs (4th gen Intel CPU Ryzen AMD CPU with AVX support) Or you just see the purchase as a donation towards the real thing 😕 Link to comment Share on other sites More sharing options...
roskud Posted March 16 Share Posted March 16 mine friend have intel core i5 10gen (avx supported) but have a problem with no functioning of TCAS radio and level throttle display Link to comment Share on other sites More sharing options...
gumbyger Posted March 17 Share Posted March 17 1 hour ago, roskud said: mine friend have intel core i5 10gen (avx supported) but have a problem with no functioning of TCAS radio and level throttle display batteries on? Link to comment Share on other sites More sharing options...
roskud Posted March 17 Share Posted March 17 yes - batteries all 5 ON and even engine generators lit green same state as shown present if you spawn on runway too. "work" folder is empty too Link to comment Share on other sites More sharing options...
gumbyger Posted Friday at 02:27 PM Share Posted Friday at 02:27 PM Yeah, work folder is supposed to be empty. Have they tried a reinstall? Link to comment Share on other sites More sharing options...
roskud Posted Friday at 10:03 PM Share Posted Friday at 10:03 PM 7 hours ago, gumbyger said: Yeah, work folder is supposed to be empty. Have they tried a reinstall? we found solution: a folder where game was installed contained Cyrillic letters (as steam allowed to link that ). after relocation to Latin folder everything works as intended 1 Link to comment Share on other sites More sharing options...
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