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Eddie

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Posts posted by Eddie

  1. Hello,

    Please refer to what Steve has mentioned above 🙂  
    We'll update you all here when there's more to share! 

    Thank you for your patience! 

  2. Hello,

    Please ensure your binding profiles for said aircraft don't have other conflicting bindings. Please also make sure in the EFB that "RUDDER CONTROLS TILLER" is enabled. It may also be worth setting the turbulence level to LOW.

    Let me know if this resolves your issue. 
    Thank you 🙂 

  3. Hello,

    Very sorry to hear you're experiencing issues! Can't say we've seen/heard about this. Works as intended on our end; would you mind grabbing a quick video showing this in action? Would be very much appreciated and make it a lot easier to diagnose what could be going wrong here. 

    Thank you 🙂

  4. The latest change-log was us fixing the issue of some users not being able to install the latest update. This has generally fixed it for 99% of people but I assume some, such as yourself, are having caching issues, hence I asked if you cleared your iniManager cache (folders in %appdata%). 

    And I still don't quite understand your point of "what's the point of transferring". We have more control over the products on our own launcher and usually people opt to transfer to receive updates as soon as they're made available. This has always been the case. This time the update didn't register for some, which we fixed, and like mentioned some are still having lingering issues from that. 

  5. 20 hours ago, Mohamedjunaid94 said:

    Well would you mind telling me what you did? I uninstalled all livries cabin and the plane its self from the manager and re-downloaded it but still stuck at 1.1.0f

    Hello again,

    Have you tried logging in and out of the iniManager? Have you tried clearing the iniManager cache? Have you tried using a VPN if you have access to one? 

  6. Hello,

    Please ensure to communicate only in English going forward. We have no Korean staff. 

    As for the issue, we are aware and working on a fix. WASM crashes will always be a constant and we have managed to get rid of quite a few of them. Whatever remains is in most cases no longer something we can resolve. Hopefully with future simulator updates, WASM stability will continue to improve.

    Thank you

  7. Just now, iFlySimX said:

    So why aren't we having these VASM issues with other airliners...Why are you SOO depended on Asobo? 

    Some are having WASM crashes with other airliners, too. Like I've mentioned, we have fixed the majority that are fixable from our end. I don't know what else to tell you to make you believe me. I have exhausted every single way to communicate this and will of course continue to do so but at this rate it does feel like no matter what is said, it falls on deaf ears regardless.
    Again, we want happy customers. Ignoring a problem as frustrating as WASM crashes is is not something we are doing or have done at any point. 

     

  8. Hello, 

    You can select the cockpit variant from the selection screen prior to starting a flight. You click on the aircraft, then configure, then proceed to choose which version you'd like to use. See images. "Modern cockpit with modern panels" is what I believe you're looking for 🙂
    image.thumb.png.b8366b40a2922507b5203a18ea97ef1d.png

    image.thumb.png.0a19cf5ee143fbeb824fefee3cefc785.png

  9. Hello,

    Thank you for the report and apologies for no reply. I've made the team aware again.

    It is also worth noting that we have received feedback to consider remodelling parts/whole of the wing and are in talks on doing so, please note it wouldn't be anytime soon, however, still worth noting. 🙂

  10. 20 minutes ago, Mohamedjunaid94 said:

    I transfered my order too. I bought mine on the MSFS2024 Marketplace, was given 1.1.0 (f)  and I transfered mine successfully but since then I am still stuck in 1.1.0 (f) with a malfuctioning TOGA indication and an EFB that wont work. I dont know whats going on, iniBuilds literally only sent me back a two worded email with no help. What confuses me is, if I bought it on the marketplace and iniBuilds know that update roll outs are slow, then why give the option to transfer, let alone sell their product there if they have limited control over updating? If I transfered it then it should be fine no?

    Hello,

    What do you mean you're still stuck with 1.1.0? Is your iniManager not installing 1.1.1? 

    We have limited control on updates for the marketplace because, naturally, we don't run the marketplace. We sell our products there so users who use the marketplace exclusively can also use our products, as well as Xbox users. 

  11. Hello,

    Apologies for the late follow-up. I unfortunately believe that we are crossing into waters of which only MS/Asobo can help. This sounds like a wider simulator issue that you're having and I can't tell exactly what is wrong. If you're still experiencing this, please at least ensure you're not on the beta (SU3) and that you have reinstalled the simulator entirely. 

    Thank you and apologies for the inconvenience. 

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