After completing flight with A35K, when docked at gate N7, I went to EFB in game to toggle the double jetway, and the sim completely froze, it would not even let me exit full screen

9 hours ago, nmahink said:

After completing flight with A35K, when docked at gate N7, I went to EFB in game to toggle the double jetway, and the sim completely froze, it would not even let me exit full screen

Hi,

We haven’t received any other reports of similar behavior. If you’re able to, could you load back into the same gate and try opening the EFB again?

Thanks!

Just had the same happen to me... sim totally frozen. Gate 23 VHHH

When spawning at gate it works, after doing a LHR-HKG it totally freezes

Also, I keep getting error A350-1000, gate S3, "error deploying lower jetway 1 to door 1," "error deploying lower jetway 2 to door 2". I did a fresh reinstall of VHHH, A350, ini jetway tool. I removed the WASM folders after uninstall and still the same bug.

Edited August 15Aug 15 by nmahink

Here you go

Okay I uninstalled the jetway manager, I tried using the normal default jetway method and now that is broken, Hong Kong Airport is now unusable again, It was working amazingly well before this yet again bugged jetway manager feature, now I can't even have jetway animation like before, I did a yet again, a complete reinstall of VHHH, the GSX folder, and still the add on is broken again. Can you please fix this as soon as possible? I've now had to keep restarting flights with VHHH and still nothing.

Another update, it I checked gate n24 and it seems to work there, but the S gates don't seem to work at all.

It's broken again

Hello,

I've noted your issues and have forwarded them to the team for further investigation.

Thanks for your patience.

just to add, this happened to me twice when testing at Heathrow, no way out other than to restart sim, luckily it worked when arriving from Washington, but testing today and i found it happened

VHHH is totally broken with jetways... when using multi-jetways it completely freezes the sim, when using normal single jetways they don't work.

3 hours ago, late9 said:

VHHH is totally broken with jetways... when using multi-jetways it completely freezes the sim, when using normal single jetways they don't work.

Hi,

Sorry to hear you've been having issues with the multi-jetway. Is this happening repeatedly?

Thanks

same here,

Not a single jetway is working. Everywhere I see the message “Error deploying ‘Lower Jetway 1 to left door 1’: rotation invalid.”

The same thing is happening with Jetways 2 and 3. Very annoying!

Yes, and this happening repeatedly! And it doesn't matter which plane I take.

On 9/15/2026 at 6:02 PM, iniKyle said:

Hi,

Sorry to hear you've been having issues with the multi-jetway. Is this happening repeatedly?

Thanks

Happens now every time.. with all aircraft. Jetways are unusable.

Hi everyone,

For those having issues, please manually delete the GSX profile and reinstall through the iniManager.

Let me know if that solves some of the issues mentioned above.

Thanks!

Hello Kyle,

i've already manually uninstalled the GSX profile several times and reinstalled it using the INI Manager.

But it seems that it might be a user error on my part.

I start the simulator and select, for example, Heathrow and the gate. But on the world map, I'm too far away to see if the jetways have already loaded. It takes a while for them to load.

That's why I have to zoom in close to see if they've definitely loaded.

Maybe I started too early, and the jetways hadn’t fully loaded yet, which is why it didn’t work.

If I started the flight too early, the jetways didn’t load until I was already sitting in the cockpit—much later. Then it didn’t work.

I'm going to keep testing it.

Edited 1 hour ago1 hr by Harry320
wrong statement