BTV Navigraph map not available

[BazAir]

Hi, I have noticed over the last few flights the Navigraph airport information map for the arrival destination does not populate when you attempt to load on the main screen in order to setup your BTV exit off the runway. A yellow message appears stating it is not available. When on ground the departure airport is fine. Once in the air at cruise it becomes unavailable. Not sure if this has already been reported or not.

 

[Vysous]

Do you have LIDO or Navigraph charts selected in the OIS setup? For me it only shows when I have LIDO selected.

[BazAir]

Yes, I have always used Navigraph and have never had issues until recently. On another note I just spent 7 hours flying Melbourne to Singapore on this same aircraft and all the instruments froze. I couldn't do anything to fix it other than end flight. It was bloody frustrating. Just out of the blue. I have heard about this issue in earlier versions, but it looks like it's still bubbling in the background.

[Remy Mermelstein]

Try logging in again to Navigraph. 

[BazAir]

So far so good. After logging out and back into Navigraph I haven't had further issues. Many thanks

[Jimbojumbo]

I don’t have navigraph but I believe you still should be able to use BTV without it but when I go to zoom the screen is black when on plan mode ? Any ideas 

[IniJamir]

3 hours ago, Jimbojumbo said:

I don’t have navigraph but I believe you still should be able to use BTV without it but when I go to zoom the screen is black when on plan mode ? Any ideas 

You can, you just need to use "Manual" and reference charts to find the correct distances