IniManager can't find my airports

[Freccia]

Hi, I have downloaded the new version of iniManager but in the "My product" section I don't see the EGLL airport purchased on Simmarket (I only see Queenstown Airport bought directly on the inibuilds site).
It's normal?

[Sam]

Hello,

Only purchases made on the iniBuilds Store will show as purchased within the iniManager.

You can submit a transfer request here to have your simMarket purchase transferred to the iniManager.

[Freccia]

Thanks for your assistance, I just finished the transfer process.

[gypsyczar]

Just purchased Detroit via the ini store.  Product shows in the orders page but does not show up in ini manager.  No way to install

[mattY]

2 hours ago, gypsyczar said:

Just purchased Detroit via the ini store.  Product shows in the orders page but does not show up in ini manager.  No way to install

Can you confirm your order number please and I will have a look into this.

[gypsyczar]

Order number 60426

[mattY]

The order is showing as fulfilled, please can you kindly check the following:

- Log out and back in to the account used to purchase.
- Using the latest version of the iniManager (v2.10) - https://www.inibuilds.com/inimanager
- No VPN is in use.

 

[gypsyczar]

Still no joy.  Product does not show up in in ini manager

 

[Freccia]

All right, now I see EGLL in iniManager

Edited February 21, 2023 by Freccia

[gypsyczar]

How about emailing me a direct link so that I can download and install the product that I purchased.

[mattY]

Please contact support directly and we'll be happy to assist further. https://www.inibuilds.com/contact