Unable to purchase scenery in the iniManager application on Windows 11

[samsoir]

I have the iniManager installed and working. It allows me to download and manage my products that have been purchased online in the iniBuilds store.

When I try and purchase an item in the iniManager then I see an error in red stating my email and password do not match and the cart opens with just a progress indicator spinning that never completes.

If I then purchase the product in a web browser and come back to the store, the product appears ready for download.

Given I am still able to purchase products online going around the iniManager, I'm not blocked. But this appears to be a bug with iniManager and my account that I would like to understand and resolve if possible.

[Deleted Account]

Heya!

Does this message appear on first click of the Buy Button or at the end of the order process?

[rotorfib]

I also have this problem, Windows 10 however. The message appears as soon as I click the buy button; his description is exactly the same for me.

[rotorfib]

Okay, fixed: logging out of the ini application and logging back in fixed the issue.

[darthandy1138]

Hello - I wanted to revisit this topic because it is happening to me as the OP described. I click the order button and it tells me that Email and Password don't match. Subsequent clicks of "Checkout" produce no action and no message. I have had this happen in the past and logged out of the app and back in. Which forces you to reconfigure like it's the first time you've used it. 

When I do that, it lets me log in, shows me my product and lets me update them. But when trying to order EGSS Stansted it will not let me. "Email and Password do not match"

I'd like to figure out what's going on

[Deleted Account]

9 hours ago, darthandy1138 said:

Hello - I wanted to revisit this topic because it is happening to me as the OP described. I click the order button and it tells me that Email and Password don't match. Subsequent clicks of "Checkout" produce no action and no message. I have had this happen in the past and logged out of the app and back in. Which forces you to reconfigure like it's the first time you've used it. 

When I do that, it lets me log in, shows me my product and lets me update them. But when trying to order EGSS Stansted it will not let me. "Email and Password do not match"

I'd like to figure out what's going on

Heya!

What version of the Manager are you using? 🙂

You can always buy the scenery on our website as well.

[darthandy1138]

1 hour ago, gumbyger said:

Heya!

What version of the Manager are you using? 🙂

You can always buy the scenery on our website as well.

Hello there - I did end up buying it on the website and when I went back to the Manager, I had to log out and back in again to see the new scenery. It's like some setting is cached somewhere that isn't quite right. 

Manager Version

When I check for new versions it says "No updates available"

[Deleted Account]

Ah, yes, okay. Thanks for the report! We´ve now indetified an issue and are working on a fix. I`ll let you know once the issue is rectified 🙂

[Deleted Account]

Should now be fixed in 2.1.8 🙂

[NinoFast]

Good... working now !!!

[darthandy1138]

10 hours ago, gumbyger said:

Should now be fixed in 2.1.8 🙂

Yep - Working good. Thanks for following through!

[Curious1]

If it was fixed then now its unfixed again. I have the same problem: "email and password do not match". Then the application hangs itself with a progress indicator spinning indefinitely. Have to kill it via Task Manager. New start solves nothing.

Any ideas? Can it be fixed - again?

[richboy2307]

2 hours ago, Curious1 said:

Any ideas? Can it be fixed - again?

Hi, if you are still having this issue on the latest version (2.3.7) then please try to log out from the iniManager (Click on your name top left to access the settings page), then log back in again. That should resolve the issue.

However if you are still facing problems, please try this debug version (click to download) of the IniManager and send us the log file here so we can investigate further.

Run the installer and install it on top of your current manager. There is a debug menu item on the left side of the bar.

INSTRUCTIONS
1. Every time you launch the iniManager, first you need to click ``DEBUG`` and then click ``CLEAR ALL``. (see image below)
2. Continue to use the iniManager for the purchase.
3. After you encounter the error msg/issue, please click ``DEBUG`` again, and then click the ``DOWNLOAD`` button. (see image below)
4. Save that log.txt file, and please send it to us here.

To return to latest version after, grab the latest installer from: https://inibuilds.com/pages/inimanager-v2

[Curious1]

51 minutes ago, richboy2307 said:

Hi, if you are still having this issue on the latest version (2.3.7) then please try to log out from the iniManager (Click on your name top left to access the settings page), then log back in again. That should resolve the issue.

 

Thank you, that worked! :-)