Hi iniBuilds Team,

I’d like to report an issue I’ve been experiencing with jetways at several of your airports in MSFS 2024 on Xbox Series X.

Over the past 1–2 weeks, possibly longer, I’ve noticed that some jetways have stopped responding when requesting connection or disconnection, whether through the aircraft’s EFB, the in-game ATC menu, or other available ground-service controls.

I’ve experienced this at Hong Kong (VHHH) and several other iniBuilds airports.

I’m wondering whether this could somehow be related to the recent implementation of dual-jetway functionality at certain airports, which, as far as I understand, hasn’t yet been made available on Xbox.

Could you please confirm whether this is a known issue affecting Xbox users and whether a fix is currently being worked on?

I’d really appreciate any clarification, as the jetways previously worked correctly and the issue has only become noticeable relatively recently.

Thanks very much for your help and your continued work!

Best regards

On 11/6/2026 at 8:31 PM, Francesco Genti said:

Hi iniBuilds Team,

I’d like to report an issue I’ve been experiencing with jetways at several of your airports in MSFS 2024 on Xbox Series X.

Over the past 1–2 weeks, possibly longer, I’ve noticed that some jetways have stopped responding when requesting connection or disconnection, whether through the aircraft’s EFB, the in-game ATC menu, or other available ground-service controls.

I’ve experienced this at Hong Kong (VHHH) and several other iniBuilds airports.

I’m wondering whether this could somehow be related to the recent implementation of dual-jetway functionality at certain airports, which, as far as I understand, hasn’t yet been made available on Xbox.

Could you please confirm whether this is a known issue affecting Xbox users and whether a fix is currently being worked on?

I’d really appreciate any clarification, as the jetways previously worked correctly and the issue has only become noticeable relatively recently.

Thanks very much for your help and your continued work!

Best regards

Hi,

Thanks for reaching out!

The short answer is yes. This is most likely related to the dual-jetway system we've introduced.

We're currently awaiting approval for the tool to be published on the Marketplace.

We appreciate your patience and understanding! 🙂

1 minute ago, iniKyle said:

Hi,

Thanks for reaching out!

The short answer is yes. This is most likely related to the dual-jetway system we've introduced.

We're currently awaiting approval for the tool to be published on the Marketplace.

We appreciate your patience and understanding! 🙂

Thanks a lot Kyle!

Always appreciate your support! And I love ur products: on Xbox almost everything by inibuidls is performing well and you’ve done a great job on msfs24 in terms of performance for Xbox.

It’s so good to contact you guys in case of problems or doubts, because you are sure to get a response! Keep it going! ☺️☺️

Francesco

6 minutes ago, Francesco Genti said:

Thanks a lot Kyle!

Always appreciate your support! And I love ur products: on Xbox almost everything by inibuidls is performing well and you’ve done a great job on msfs24 in terms of performance for Xbox.

It’s so good to contact you guys in case of problems or doubts, because you are sure to get a response! Keep it going! ☺️☺️

Francesco

Thank you Francesco!

I've been making a conscious effort to bridge the gap between community feedback and the development team, ensuring that user requests, concerns, and reported issues are being heard and passed along directly.

Thanks again for the kind words! It genuinely means a lot! 🙂

Francesco's report lines up with something I've wondered about too — the timing of the dual-jetway rollout versus when the jetways went quiet. Kyle's answer at least confirms it's a known cause rather than a corrupted install. On Xbox the Marketplace approval step is the part nobody can speed up. It's good to see feedback get passed straight to the dev team, since that's often the missing link on console. Curious whether the tool will be a small download or fold into existing airport packages once it clears.

20 hours ago, nathanlewis said:

Francesco's report lines up with something I've wondered about too — the timing of the dual-jetway rollout versus when the jetways went quiet. Kyle's answer at least confirms it's a known cause rather than a corrupted install. On Xbox the Marketplace approval step is the part nobody can speed up. It's good to see feedback get passed straight to the dev team, since that's often the missing link on console. Curious whether the tool will be a small download or fold into existing airport packages once it clears.

That's a great question. I believe it will be a seperate download, but I'm not entirely sure how X-Box will handle that.

I'll ping the team for further clarification.

Appreciate your patience 🙂