My Library says I have version 1.0.1 of the A380. The EFB also says version 1.0.1. I never received the new diagnostic tool when I opened the aircraft and the EFB settings does not have any mention of it. Is there any other way to tell that I have version 1.0.1?

3 hours ago, BobZ said:

My Library says I have version 1.0.1 of the A380. The EFB also says version 1.0.1. I never received the new diagnostic tool when I opened the aircraft and the EFB settings does not have any mention of it. Is there any other way to tell that I have version 1.0.1?

Hi,

Do you see this option in the EFB?

Thanks!

As I said, there was nothing in the EFB except that it was 1.0.1. Nothing about a reset.

2 minutes ago, BobZ said:

As I said, there was nothing in the EFB except that it was 1.0.1. Nothing about a reset.

Thanks, did you download the aircraft or are you streaming it?

Streaming.

Thanks. Not entirely sure what's going on. Will forward this to the team for further clarification.

Appreciate your patience!

Thanks. There is nothing wrong with the plane, everything seems to be working. Just not sure what version I have.

Any ideas?

44 minutes ago, BobZ said:

Any ideas?

Nothing yet. Still unsure why it's not populating for you.

Is there a way to reinstall it?

Just now, BobZ said:

Is there a way to reinstall it?

You could disable the aircraft from your content manager, then re-enable. That may help, thanks!

That did the trick. I tried that yesterday but nothing changed. This time I got the tool.

2 minutes ago, BobZ said:

That did the trick. I tried that yesterday but nothing changed. This time I got the tool.

Awesome, thanks for troubleshooting this with me!