Guys, I have a little problem: today I bought the A350 from the Inibuilds website the problem is that when I download the Inibuilds launcher, as soon as I enter my login credentials, it tells me they don’t match; if I go to the website, my credentials work fine, but the launcher gives me this error.

Does anyone have the slightest idea about this problem?

2 minutes ago, Mel said:

Guys, I have a little problem: today I bought the A350 from the Inibuilds website the problem is that when I download the Inibuilds launcher, as soon as I enter my login credentials, it tells me they don’t match; if I go to the website, my credentials work fine, but the launcher gives me this error.

Does anyone have the slightest idea about this problem?

Hi,

Sorry to hear you're having issues with the launcher. If you try resetting your password, does that work?

Thanks!

3 minutes ago, iniKyle said:

Hi,

Sorry to hear you're having issues with the launcher. If you try resetting your password, does that work?

Thanks!

Thank you very much for your concern. I've tried, but I'm not receiving any reset emails; it simply isn't sending them.

Edited September 8Sep 8 by Mel

Just now, Mel said:

Thank you very much for your concern. I've tried—I mean... well, I set a new password for the website and the launcher (both the same, obviously), but I'm not receiving any password reset email; it just isn't being sent.

Thanks. Lets try these steps if you don't mind:

inimanager cache

Make sure iniManager is completely closed. Check your Windows system tray/taskbar to ensure it isn't still running in the background.

Press Windows Key + R on your keyboard to open the Run box.

Clear Local AppData:

Type %localappdata% into the Run box and press Enter.

Locate the folder named iniManager and delete it.

Clear Roaming AppData:

Press Windows Key + R again to open the Run box.

Type %appdata% and press Enter.

Locate the folder named iniManager and delete it.

Restart iniManager: Relaunch iniManager. It should start fresh and rebuild its configuration files.

2 minutes ago, iniKyle said:

Thanks. Lets try these steps if you don't mind:

inimanager cache

Make sure iniManager is completely closed. Check your Windows system tray/taskbar to ensure it isn't still running in the background.

Press Windows Key + R on your keyboard to open the Run box.

Clear Local AppData:

Type %localappdata% into the Run box and press Enter.

Locate the folder named iniManager and delete it.

Clear Roaming AppData:

Press Windows Key + R again to open the Run box.

Type %appdata% and press Enter.

Locate the folder named iniManager and delete it.

Restart iniManager: Relaunch iniManager. It should start fresh and rebuild its configuration files.

I did that, and as soon as I launch the program, it's as if it were uninstalled. When I delete these folders and then click “Start,” this pops up...

1 minute ago, Mel said:

I did that, and as soon as I launch the program, it's as if it were uninstalled. When I delete these folders and then click “Start,” this pops up...

Try doing a fresh install from the iniBuilds website.

Thanks!

13 minutes ago, iniKyle said:

Try doing a fresh install from the iniBuilds website.

Thanks!

It's still the same, although the installation is very quick—in other words, it's as if you were just opening the program; it doesn't install the way a normal program would. It's still the same.

1 minute ago, Mel said:

It's still the same, although the installation is very quick—in other words, it's as if you were just opening the program; it doesn't install the way a normal program would. It's still the same.

Okay, thanks for trying the steps provided.

At this point, I’ll have to ask you to contact our direct support for further guidance.

Please link them to this forum thread as well, so they’re aware of the troubleshooting steps we’ve already tried.

Thanks!

Thanks!

3 minutes ago, iniKyle said:

De acuerdo, gracias por intentar seguir los pasos proporcionados.

Llegado este punto, le pido que se ponga en contacto con nuestro servicio de asistencia directa para obtener más ayuda.

Por favor, inclúyelos también en este hilo del foro para que estén al tanto de los pasos de solución de problemas que ya hemos intentado.

¡Gracias!

¡Gracias!

Before posting on the forum, I already opened a support ticket, but I haven't received a response yet.

same here~

We always do our best to respond to all support tickets. Please give the team some time to review your ticket and get back to you.

Thanks for your patience and understanding!

15 hours ago, iniKyle said:

We always do our best to respond to all support tickets. Please give the team some time to review your ticket and get back to you.

Thanks for your patience and understanding!

Thank you very much. I haven't heard back from them yet; I'm waiting to see if they'll get back to me today... I checked to see if it was a server error or something like that, but I still can't log in.

15 hours ago, darialove said:

same here~

Does this happen to you, too? I put “I'm glad” in quotes because I'm not really glad that I'm not the only one this happens to.

On 9/9/2026 at 8:32 AM, Mel said:

Does this happen to you, too? I put “I'm glad” in quotes because I'm not really glad that I'm not the only one this happens to.

Yep, I ran into this problem back when I was using older versions like 2.4.4. And with the newest version, the app won’t even launch.😅

3 hours ago, darialove said:

Yep, I ran into this problem back when I was using older versions like 2.4.4. And with the newest version, the app won’t even launch.😅

Ever since I bought the Airbus A350 two days ago, I haven't even been able to use it because I keep getting the error message. They contacted me today, and I just replied to them, but I'm still getting the credential error, and when I use the system to change my password, it doesn't even send the link to my email. I'm a little frustrated.

Edited September 10Sep 10 by Mel