Hi guys, I've installed the A220 3 times but I can't load a new database from Navigraph. The Synaptic A220 is linked in my Navigraph account correctly and on the EFB Settings I am Loged in to Navigraph, but when I press the Load new Database Button in the FMS I always get an old AIRAC from 2503_19Mar25. I have all thinks done, deinstalled, new installed. Delite the WASM folder and so on. I don't know what to do yet.

I do have MSFS2024 as Steam Version. Did anybudy have the same and mybe could fixed it?

Edited Monday at 07:06 PM4 days by DLH916

23 minutes ago, DLH916 said:

Hi guys, I've installed the A220 3 times but I can't load a new database from Navigraph. The Synaptic A220 is linked in my Navigraph account correctly and on the EFB Settings I am Loged in to Navigraph, but when I press the Load new Database Button in the FMS I always get an old AIRAC from 2503_19Mar25. I have all thinks done, deinstalled, new installed. Delite the WASM folder and so on. I don't know what to do yet.

I do have MSFS2024 as Steam Version. Did anybudy have the same and mybe could fixed it?

Hi,

Let me know if this thread attached helped solve your issue.

Thanks!

Hi and thanks for the answer but now, this doesn't solved my issue.

I have found this before I have wrote here and did all the way but without success. The issue is I have allways only one AIRAC to choose and this is an old one.

33 minutes ago, DLH916 said:

Hi and thanks for the answer but now, this doesn't solved my issue.

I have found this before I have wrote here and did all the way but without success. The issue is I have allways only one AIRAC to choose and this is an old one.

Hi,

I know you mentioned logging into Navigraph on the tablet, but you’ll also need to log in to Navigraph directly through the FMS as well.

Thanks!

Yo Man, you are my hero!!!! That it was, thank you very much for your help!!!

1 minute ago, DLH916 said:

Yo Man, you are my hero!!!! That it was, thank you very much for your help!!!

Glad we got it working! Enjoy your flights :)

On 9/1/2026 at 6:25 AM, iniKyle said:

Hi,

I know you mentioned logging into Navigraph on the tablet, but you’ll also need to log in to Navigraph directly through the FMS as well.

Thanks!

I've tried this, and while it did work when i was streaming the aircraft, since installing the aircraft via the inibuilds store, this is no longer working...

6 hours ago, Thrawn215 said:

I've tried this, and while it did work when i was streaming the aircraft, since installing the aircraft via the inibuilds store, this is no longer working...

Hi,

Can you confirm you have the marketplace version disabled in your content manager?

Thanks!

8 hours ago, iniKyle said:

Hi,

Can you confirm you have the marketplace version disabled in your content manager?

Thanks!

it is

14 hours ago, Thrawn215 said:

it is

Can you try a fresh install of the aircraft on the iniManager.

Thanks!

9 hours ago, iniKyle said:

Can you try a fresh install of the aircraft on the iniManager.

Thanks!

this was after a fresh install...

37 minutes ago, Thrawn215 said:

this was after a fresh install...

Try clearing the WASM folder. If that also fails, try:

• Make sure the simulator is completely closed.

• Locate your Community Folder.

• Rename your Community Folder to Community1.

• Relaunch the simulator. This should create a new Community folder.

• Once you reach the main menu, close the simulator.

• Move the A220 from Community1 into the newly created Community folder.

Launch the simulator again.

Let me know if that helps, thanks!

I use addon linker, so im not sure the whole community folder thing would work.... but ill try the WASM folder...

14 hours ago, Thrawn215 said:

I use addon linker, so im not sure the whole community folder thing would work.... but ill try the WASM folder...

I don't suggest using add-on linker with 3rd party aircraft. Can you try installing the A220 directly into your community folder?

Thanks!

I had the same issue yesterday. What solved it for me was to go into my navigraph account, sign off all a220 connections and reconnect again later in the aircraft. At the same time I closed my vpn connection for the database update. One of these two measures was the magic bullet and I strongly believe it was signing off all related connections.

Regards

Rolf

3 minutes ago, FSAirliner said:

I had the same issue yesterday. What solved it for me was to go into my navigraph account, sign off all a220 connections and reconnect again later in the aircraft. At the same time I closed my vpn connection for the database update. One of these two measures was the magic bullet and I strongly believe it was signing off all related connections.

Regards

Rolf

Thanks, Rolf! Hopefully the others see your reply and find that it works for them as well!