Good morning,

I would like to point out a few small issues that prevent the scenery from being truly exceptional, despite its beauty.

The tug parking spot for pushback is too far from the car lane; this means the aircraft doesn't align parallel to the jetways but ends up positioned behind them.
Second issue:
I’ve updated everything, but after connecting the jetways and activating the boarding function via the EFB, GSX reports that the jetways aren't there and proceeds to board passengers using the rear stairs. Is there a way to fix this?

6 hours ago, mattb91 said:

Good morning,

I would like to point out a few small issues that prevent the scenery from being truly exceptional, despite its beauty.

The tug parking spot for pushback is too far from the car lane; this means the aircraft doesn't align parallel to the jetways but ends up positioned behind them.
Second issue:
I’ve updated everything, but after connecting the jetways and activating the boarding function via the EFB, GSX reports that the jetways aren't there and proceeds to board passengers using the rear stairs. Is there a way to fix this?

Hi,

I’ll speak with the team regarding the tug parking spot.

Additionally, the GSX jetway report indicating that there is no jetway available to connect to is a limitation within GSX itself. We’ve reached out to the GSX team for clarification, as we’ve done everything we can with the development tools provided to us by GSX.

Thank you!