Hi,

I've purchased the aircraft this morning and been trying all day to try and get the aircraft started using both manual and panel states options and have been unable to get any response out of the APU. If I try and start it using the panel states 'On APU', I get the message APU is being initialized, then nothing happens. Try using the Ready For Takeoff options, it says Waiting for APU RPM target, then nothing happens. Starting from Cold and Dark and use Autocomplete Preflight Preparation, all the items will turn green except APU On. The only way the aircraft will actually start is if you set the sim up to start from a runway, then it loads in with engines running. I've done the renaming the Community folder, checked the fuel pumps are on, tried everything I can think of, watched numerous videos, but the APU won't come to life.

I hope somebody is able to help. Thanks.

Hi, have you attempted to uninstall the aircraft, relaunch the sim, and then reinstall. I'll see if anyone else is having this issue and if you could send a video of the manual procedure and auto not working that would be helpful so I can see if there might be anything out of the ordinary. You can link from YT or Google Drive back here. Let me know if you're able to or unable to as well if the earlier instructions help. Thank you

Hi,

I've now tried uninstalling and rebooting then reinstalling, still no luck. Hopefully the video helps https://youtu.be/tJUHArSxCeM

1 hour ago, heyado7018 said:

Hi,

I've now tried uninstalling and rebooting then reinstalling, still no luck. Hopefully the video helps https://youtu.be/tJUHArSxCeM

Video is private.

Sorry, should be public now.

Hi @heyado7018

Thanks for your video. We tried reproducing your issue but no luck across the team or testers. See attached video of my personal attempt.

We suspect the issue could be one of

• A keybind conflict - check all keybinds pertaining to Mixture, Fuel or Ignition. Alternatively try with just mouse and keyboard connected to rule this out.

• An assist conflict - ensure automixture is disabled under Settings > Assistances as it can affect availability of fuel

• An addon conflict - you tried running Tristar with a renamed (assuming empty) community folder so less likely in this particular instance.

Let us know if any of the above suggestions work?

Thanks

Hi,

I now have the Tristar working. For some reason my throttles (both a Honeycomb Bravo and then an older Thrustmaster Hotas) were sending some sort of input through the throttle axis that was causing the issue. I swapped them out for a new Thrustmaster T.Flight Hotas One joystick/throttle combo and now everything is working as it should. Thanks for the suggestions on where to look.