Dear iniBuilds...

[iFlySimX]

Dear iniBuilds Team,

I'm writing here in the hope that someone from the team will finally take notice.

I've been experiencing serious issues with the A350 since day one, alongside some of your airports as well. Frankly, it's the worst-performing third-party aircraft I've flown in MSFS. I've reported multiple problems—both on Discord and the forums—but responses have been vague at best, usually just “we’ll forward this to the team,” with no meaningful follow-up.

What’s especially frustrating is that getting any real support feels nearly impossible. You post on the forums—silence. You try Discord—same story. When someone from the team does respond, it’s the same generic line about forwarding it, and then nothing ever happens. It genuinely feels like we’re shouting into the void.

Meanwhile, you continue pushing updates with new features—which I personally don’t care about—while performance keeps declining and new bugs are introduced. There’s very little sense that the real, day-to-day experience of users is being heard or prioritized.

Sure, I understand that some users report acceptable performance, and that's great, but many of us clearly don’t. Just look at your own community feedback—this isn’t just me. No other aircraft in my sim causes this level of frustration. Almost every flight ends with some issue that prevents me from completing it.

The A350 has real potential, but at this point, everything else around it feels mismanaged. I get that this is a business and money needs to be made, but your paying customers deserve better than being ignored. I've repeatedly offered to help troubleshoot and provide data, and still—nothing.

I'm honestly reaching the end of my patience here. I just want the aircraft to be flyable and supported properly, like any other premium add-on.

Not expecting much, but I hope someone takes notice... 

Clement - iFlySimX

[haza2]

8 hours ago, iFlySimX said:

Dear iniBuilds Team,

I'm writing here in the hope that someone from the team will finally take notice.

I've been experiencing serious issues with the A350 since day one, alongside some of your airports as well. Frankly, it's the worst-performing third-party aircraft I've flown in MSFS. I've reported multiple problems—both on Discord and the forums—but responses have been vague at best, usually just “we’ll forward this to the team,” with no meaningful follow-up.

What’s especially frustrating is that getting any real support feels nearly impossible. You post on the forums—silence. You try Discord—same story. When someone from the team does respond, it’s the same generic line about forwarding it, and then nothing ever happens. It genuinely feels like we’re shouting into the void.

Meanwhile, you continue pushing updates with new features—which I personally don’t care about—while performance keeps declining and new bugs are introduced. There’s very little sense that the real, day-to-day experience of users is being heard or prioritized.

Sure, I understand that some users report acceptable performance, and that's great, but many of us clearly don’t. Just look at your own community feedback—this isn’t just me. No other aircraft in my sim causes this level of frustration. Almost every flight ends with some issue that prevents me from completing it.

The A350 has real potential, but at this point, everything else around it feels mismanaged. I get that this is a business and money needs to be made, but your paying customers deserve better than being ignored. I've repeatedly offered to help troubleshoot and provide data, and still—nothing.

I'm honestly reaching the end of my patience here. I just want the aircraft to be flyable and supported properly, like any other premium add-on.

Not expecting much, but I hope someone takes notice... 

Clement - iFlySimX

Hello,

Thank you for your feedback, I appropriate your frustrated and I do apologies if you are. Just to clear up one matter, when we forward onto the team, this does go straight to the development team and the decision makers via our channels of communicate. I personally report back from the community and the issues that need sorting and keep banging the drum if needed. If there is anything you need please do contact me. We do take matter very seriously and constantly trying to improve the product. Some of which are our issues and some are MSFS which we have to work with and the updates as they come along. I am sorry to hear you cannot complete a flight and I would like to know how best to help you because many user are completing flights, +19 hours etc. I assume you have done the steps for-mentioned in the community to ensure a smoother flight experience? 

Kindest,

H 

[iFlySimX]

Hello,

Thanks for the reply. I get that some users are able to complete long flights without issues—and honestly, I would expect that. But that doesn't negate the fact that many others are constantly struggling with problems.

Just look at the number of unanswered threads on your Discord, the iniBuilds forums and the complaints from other forums. Please—seriously—take a look. They're full of users reporting stutters, VRAM issues, WASM crashes, and performance that's far worse than with any other third-party aircraft in MSFS. These aren't just occasional complaints—it’s a pattern that’s been ongoing since release.

You say issues are being forwarded to the dev team, but we never hear anything back. There’s no follow-up, no transparency, and no sign that these reports are being taken seriously. Why are there so many posts on the forums going unanswered? And it's not like these are all recent either—some are weeks or even months old. Meanwhile, updates seem to focus on adding new features instead of fixing the core problems that make the aircraft borderline unusable. Yes, some updates mention "optimizations," but what exactly are they? I’m not seeing any improvements on my end.

And yes—I’ve already gone through all the recommended steps posted in the community.

At this point, it’s incredibly frustrating. I've tried a lot on my end—far more than I've ever had to do with any other aircraft. The support needs to be more responsive, and the product needs real stability fixes—not just new features. Again, I’m happy to provide data to help. But what this aircraft truly needs is a serious round of optimization—not another feature rollout.

Feel free to contact me directly on Discord: iFlySimX

Clement - iFlySimX

 

[foliainfx]

10 minutes ago, iFlySimX said:

Hello,

Thanks for the reply. I get that some users are able to complete long flights without issues—and honestly, I would expect that. But that doesn't negate the fact that many others are constantly struggling with problems.

Just look at the number of unanswered threads on your Discord, the iniBuilds forums and the complaints from other forums. Please—seriously—take a look. They're full of users reporting stutters, VRAM issues, WASM crashes, and performance that's far worse than with any other third-party aircraft in MSFS. These aren't just occasional complaints—it’s a pattern that’s been ongoing since release.

You say issues are being forwarded to the dev team, but we never hear anything back. There’s no follow-up, no transparency, and no sign that these reports are being taken seriously. Why are there so many posts on the forums going unanswered? And it's not like these are all recent either—some are weeks or even months old. Meanwhile, updates seem to focus on adding new features instead of fixing the core problems that make the aircraft borderline unusable. Yes, some updates mention "optimizations," but what exactly are they? I’m not seeing any improvements on my end.

And yes—I’ve already gone through all the recommended steps posted in the community.

At this point, it’s incredibly frustrating. I've tried a lot on my end—far more than I've ever had to do with any other aircraft. The support needs to be more responsive, and the product needs real stability fixes—not just new features. Again, I’m happy to provide data to help. But what this aircraft truly needs is a serious round of optimization—not another feature rollout.

Feel free to contact me directly on Discord: iFlySimX

Clement - iFlySimX

 

Can only agree, there are tons of issues constantly reported on the forums and Discord server; VRAM, performance, feedback, HUD - and from iniBuilds? no communication and rarely acknowledgement. I've brought up communication issues months ago but they didn't really do anything. If I try getting support from direct support I just get completely ignored, and if they respond it's talking around the issue and unrelated. iniBuilds have a massive internal issue with testing, hence bugs keep appearing and it overlal is in a bad state. Especially on forums there are a lot of complaints about the quality of the HUD.

[Lord Mashie]

Definitely agree. New features, while nice, are for nought when my VRAM is still getting destroyed and bugs keep persisting. The plane being too visually complex has got to be one of the reasons, surely. Why do we need an avionics bay that basically no one looks at? Does the cargo hold really need to be that detailed? I think some of us could do without having a peak under the engine cowling too. The PMDG 777 looks so basic compared to the ini A350 outside the cockpit and exterior, but I don't mind that when it pretty much never maxes out by VRAM and I consistently get like 20-30 more fps.

Edited Monday at 12:38 PM by Lord Mashie

[Ronaldo]

Hello everyone.

By the way, just to add to what iFlySimX already mentioned, in version 1.1.1, the two long flights I attempted ended midway with all the displays frozen, after I applied a step climb or direct heading (which is normal during flight). I was forced to close the simulator because the plane simply veered off course with "slight turns" to the left, even with the autopilot apparently engaged. One thing to note: I hadn't had any problems with this plane until this recently released version. In other words, they updated it to improve one thing, but it seems to have worsened another that NOW prevents me from completing the flight.

I hope they fix this very soon.

[Mohamedjunaid94]

I agree completely, the A350 is beautiful yes, I’m very greatful we have a stunning plane to fly, but it’s impossible! I keep posting and asking for help and nothing from the team, I can’t help but think that this is a scam just like black box sim. No guidance on how to update, no working way to fly the plane without sim brief, their own add on manager doesn’t even work! I blame myself $70 wasted. 
PMDG are way better 

[MediocreGorilla]

I can only agree with what has been said here.

Being an ini customer since their very first aircraft, the A300 for X-Plane, I've since noticed a pattern that has remained consistent over the years.

Products with the potential to be revolutionary for their time are being released, updates with new features incorporating some user feedback being rolled out and then it slowly turns into abandonware once other products follow.

The A350 aswell as all other ini products have huge potential and are in no way low quality. What they lack though is polishing. Polishing is something that doesn't generate any short term revenue though. Product care generates good reputation and good reputation binds long term customers. Unfortunately it's totally understandable that you don't need those because you're a company with high volume contracts with Microsoft/Asobo and have an easily accessible audience.

If I ran my company for the money, I'd probably do business the same way ini does. If I'm passionate about aviation and want to be a part of the flightsim community, I'd rather thrive for consistent product care and listen to my customers. And coincidentally that's the way each and every reputable flightsim dev pursues nowadays.

You can't blame ini for what they do, they deliver what they sell - no more, no less. What you can do is reconsider spending your money on ini products if product care is something you value.

I still have hopes that there's passionate people on their team and the A350 has a bright future, however I won't spend any more time and thoughts on it, as I've been fooled too many times before.

[Jack Dudley]

3 hours ago, Mohamedjunaid94 said:

I agree completely, the A350 is beautiful yes, I’m very greatful we have a stunning plane to fly, but it’s impossible! I keep posting and asking for help and nothing from the team, I can’t help but think that this is a scam just like black box sim. No guidance on how to update, no working way to fly the plane without sim brief, their own add on manager doesn’t even work! I blame myself $70 wasted. 
PMDG are way better 

Hmm..it seems Xbox is better optimised than PC, which is good, but only time will tell.

[iFlySimX]

59 minutes ago, Jack Dudley said:

Hmm..it seems Xbox is better optimised than PC, which is good, but only time will tell.

If you looks around, a lot of people are already complaining about the Xbox performance...But anyways let's stick to the topic here...

Edited yesterday at 07:57 PM by iFlySimX

[MrCyclone]

For me the Xbox performance is very good!!! It's only that msfs2024 is not very good on Xbox. 

[IniSteve]

Hi all. Very much appreciate everyone who has taken the time to share their feedback.

I’d like to provide some context on our perspective so that we can come to a shared understanding. As with any product release, sometimes things may not come out exactly as expected. While we are overall happy with the way this product has been received by the userbase we could tell within a short time that certain things needed a second look and took matters to ensure updates would be frequent and robust. We have stayed committed to addressing issues promptly and have consistently released updates to resolve major concerns, while also introducing new features based on our planned roadmap as well as user requests. Initially, we released updates on a weekly basis as well felt it was important to stay ahead of items we identified as pressing and with each of these updates, we addressed a variety of issues that have been reported by users. 

It’s not uncommon for feedback to include, “Stop releasing new features when existing issues persist.” While this critique is understandable, it overlooks the fact that we are continuously releasing fixes for issues alongside new features. From day one, our commitment has been to deliver both updates that resolve problems and those that introduce new things for you to enjoy. Now that we feel the aircraft has reached a more mature state our primary focus shifts to resolving key reported issues.

When it comes to performance improvements, these are included with each update as well. Some updates may emphasize optimization more heavily, while others focus on general improvements. While it may be difficult to believe, we do see positive results for many users with each update. Despite that, we want to make it clear that we don't dismiss your concerns about performance on your machines. We understand how frustrating it can be, and we are continuously exploring additional optimization methods to improve the experience for everyone. However, it’s important to recognize that perfection across all machines may not be fully achievable, but we endeavour to get as close as possible.

Lastly when one of us replies with “it's been forwarded this to the team,” that means your feedback has been received and passed directly to the relevant team. Typically, the titles of threads, whether on this forum or Discord, will reflect the change-log entries. For example, if you report that “the chair is 3 degrees off,” we try to make sure the change-log entry reflects that title. We aim to keep it simple and transparent so users can see if their specific issue has been addressed. However, if you would like more detailed updates or outreach, please let us know and we'll do our best to provide that. While we can’t directly follow-up on every individual change-log entry, we will do what's possible to keep the process transparent and open.

Thank you. 

[Jack Dudley]

11 hours ago, iFlySimX said:

If you looks around, a lot of people are already complaining about the Xbox performance...But anyways let's stick to the topic here...

Yeah, but there are also plenty that aren’t, and I think they are doing it more about MSFS24, not the 350. 24 is so, so, blatantly unstable on Xbox, and we have received absolutely no fixes from MS.

[MediocreGorilla]

Hi Steve,

Thanks for sharing your perspective.

I can totally agree that you released a lot of updates in a narrow timeframe, incorporating user feedback and improving a lot of aspects. There's no doubt about this, and it is something you've been doing ever since I've known you.

I also understand that the amount of feedback is surely challenging to handle for your still "small" team relative to the number of customers. Lots of people, all with their personal concerns and issues, often enough (I work in IT 😅) unknowingly caused by themselves or the quirks of the simulator.

7 hours ago, IniSteve said:

Lastly when one of us replies with “it's been forwarded this to the team,” that means your feedback has been received and passed directly to the relevant team.

And this is where my personal experience diverges from your explanation.

I'll share two very easy examples. Yes, they reflect personal interest, are absolutely minor and may be of no use or interest for other people that experience performance issues (which I don't due to beefy gear). Still, they're something that's obviously not correct.

Take these two reports:

The one from April has been replied to with the typical "it's been forwarded to the team".

The one from March has been tagged with "bug" and "support", which I understand is also some kind of logging?

What I don't understand here is why, 3-4 months in, your entire art team (consisting of insanely talented people!) was not able to rectify two extremely easy animation issues — probably a matter of 30 minutes in total. Instead, even after repeatedly asking for a state on these, there's no reply whatsoever.

If you replied that this has no priority or it's an insane amount of work to be fixed, I'd understand. But if I'm left alone over the course of months, things get frustrating and disappointing.

Explain yourself to people. If you openly tell everyone that you're currently unable to fix/improve/change "AB" because "XY" has higher priority or you're simply don't know how to, they will understand. But leave them in the dark and they will get angry.

I don't have any insights to why things may not be happening, so that's just my personal, naive advice due to my experience. And I can observe that others have similar experiences. You have so much potential, please don't waste it. 🤞

[foliainfx]

7 hours ago, IniSteve said:

Hi all. Very much appreciate everyone who has taken the time to share their feedback.

I’d like to provide some context on our perspective so that we can come to a shared understanding. As with any product release, sometimes things may not come out exactly as expected. While we are overall happy with the way this product has been received by the userbase we could tell within a short time that certain things needed a second look and took matters to ensure updates would be frequent and robust. We have stayed committed to addressing issues promptly and have consistently released updates to resolve major concerns, while also introducing new features based on our planned roadmap as well as user requests. Initially, we released updates on a weekly basis as well felt it was important to stay ahead of items we identified as pressing and with each of these updates, we addressed a variety of issues that have been reported by users. 

It’s not uncommon for feedback to include, “Stop releasing new features when existing issues persist.” While this critique is understandable, it overlooks the fact that we are continuously releasing fixes for issues alongside new features. From day one, our commitment has been to deliver both updates that resolve problems and those that introduce new things for you to enjoy. Now that we feel the aircraft has reached a more mature state our primary focus shifts to resolving key reported issues.

When it comes to performance improvements, these are included with each update as well. Some updates may emphasize optimization more heavily, while others focus on general improvements. While it may be difficult to believe, we do see positive results for many users with each update. Despite that, we want to make it clear that we don't dismiss your concerns about performance on your machines. We understand how frustrating it can be, and we are continuously exploring additional optimization methods to improve the experience for everyone. However, it’s important to recognize that perfection across all machines may not be fully achievable, but we endeavour to get as close as possible.

Lastly when one of us replies with “it's been forwarded this to the team,” that means your feedback has been received and passed directly to the relevant team. Typically, the titles of threads, whether on this forum or Discord, will reflect the change-log entries. For example, if you report that “the chair is 3 degrees off,” we try to make sure the change-log entry reflects that title. We aim to keep it simple and transparent so users can see if their specific issue has been addressed. However, if you would like more detailed updates or outreach, please let us know and we'll do our best to provide that. While we can’t directly follow-up on every individual change-log entry, we will do what's possible to keep the process transparent and open.

Thank you. 

Issues that have been here since release have still not been fixed, while new features have been added, wouldn't it be more beneficial to allocate the resources used for those new features to fix existing issues like performance? Most of the new features have shown to have major issues with how they are simulated and regularly fail to properly simulate its real counterpart. I have read that many on the forums and Discord server aswell as in other Discord server think the way iniBuilds test their pre-release versions is questionable, with significant issues going through. I have also reported that in close to all changelogs, things were claimed to be fixed when they were untouched or could have not been fixed due to WASM limitations. Implementations like the FCU BKUP has ben having the same issue for the past 3-4 updates and, although a simple fix, not been fixed. While the A350 is in a more mature state, if you have a look on the forums you will see that most people think that it is not yet in a mature state. Although not many people care about it, the systems have major issues (ECAM, VNAV, VD, etc.) and I hope this will be able to be resolved in a large update. I hope for better communication in the future as a staff member refused to acknowledge the issues, although proven otherwise, with the modeling of the cockpit in the beginning.

[foliainfx]

1 minute ago, MediocreGorilla said:

 

And this is where my personal experience diverges from your explanation.

I agree, mine has been quite different too as direct support and a staff member have been giving me false assurance that it will be fixed in the next update. (Almost nothing was fixed when it should've been)

[Mohamedjunaid94]

What I dont understand is why iniBuilds is not taking a pause on development on other things and focus on the A350 which has been for lack of a better word "problomatic". Instead of working on other sceneries or planes put some more people on A350 support, have more people answering questions instead of us having to figure things out. I keeping having to wait hours to days from sending a DM on the iniManager for help only to recieve a two word reply its like the devs dont care. Customers shouldnt have to help each other out like this. Again I appreciate the fact the A350 is a challange and iniBuilds maybe a small team but I really dont see how iniBuilds is well and truly putting boots on the ground and actually helping people. Take a minute, stop spreading yourselves thin and focus on what the customer is saying.

[BrianT]

1 hour ago, Mohamedjunaid94 said:

What I dont understand is why iniBuilds is not taking a pause on development on other things and focus on the A350 which has been for lack of a better word "problomatic". Instead of working on other sceneries or planes put some more people on A350 support, have more people answering questions instead of us having to figure things out. I keeping having to wait hours to days from sending a DM on the iniManager for help only to recieve a two word reply its like the devs dont care. Customers shouldnt have to help each other out like this. Again I appreciate the fact the A350 is a challange and iniBuilds maybe a small team but I really dont see how iniBuilds is well and truly putting boots on the ground and actually helping people. Take a minute, stop spreading yourselves thin and focus on what the customer is saying.

Maybe you are not their only customer...Maybe the A350 isn't their only product....Maybe other customers have issues with other products and they're working on them also. and maybe, just maybe community forums are exactly for the purpose of helping out the community.
Dev's rarely respond to unsolicited DM's because they get flooded with messages from those who can't even figure out the basics. Create a thread, post your issue on here have a bit of patience and in time someone may get back to you. in the mean time I'm fairly certain you have other stuff you can fly.
 

[iFlySimX]

11 hours ago, IniSteve said:

Hi all. Very much appreciate everyone who has taken the time to share their feedback.

I’d like to provide some context on our perspective so that we can come to a shared understanding. As with any product release, sometimes things may not come out exactly as expected. While we are overall happy with the way this product has been received by the userbase we could tell within a short time that certain things needed a second look and took matters to ensure updates would be frequent and robust. We have stayed committed to addressing issues promptly and have consistently released updates to resolve major concerns, while also introducing new features based on our planned roadmap as well as user requests. Initially, we released updates on a weekly basis as well felt it was important to stay ahead of items we identified as pressing and with each of these updates, we addressed a variety of issues that have been reported by users. 

It’s not uncommon for feedback to include, “Stop releasing new features when existing issues persist.” While this critique is understandable, it overlooks the fact that we are continuously releasing fixes for issues alongside new features. From day one, our commitment has been to deliver both updates that resolve problems and those that introduce new things for you to enjoy. Now that we feel the aircraft has reached a more mature state our primary focus shifts to resolving key reported issues.

When it comes to performance improvements, these are included with each update as well. Some updates may emphasize optimization more heavily, while others focus on general improvements. While it may be difficult to believe, we do see positive results for many users with each update. Despite that, we want to make it clear that we don't dismiss your concerns about performance on your machines. We understand how frustrating it can be, and we are continuously exploring additional optimization methods to improve the experience for everyone. However, it’s important to recognize that perfection across all machines may not be fully achievable, but we endeavour to get as close as possible.

Lastly when one of us replies with “it's been forwarded this to the team,” that means your feedback has been received and passed directly to the relevant team. Typically, the titles of threads, whether on this forum or Discord, will reflect the change-log entries. For example, if you report that “the chair is 3 degrees off,” we try to make sure the change-log entry reflects that title. We aim to keep it simple and transparent so users can see if their specific issue has been addressed. However, if you would like more detailed updates or outreach, please let us know and we'll do our best to provide that. While we can’t directly follow-up on every individual change-log entry, we will do what's possible to keep the process transparent and open.

Thank you. 

Hi Steve, 

Thank you for taking the time to respond in detail.

I do appreciate the context and the acknowledgment that performance issues and frustrations are being heard. However, I think many of us who’ve shared feedback—including myself—still feel there’s a disconnect between what’s being said and what we’re actually experiencing in practice.

You mention that performance improvements are included in each update—and that’s fair. But from my perspective, and judging by the number of still-active reports on Discord and the forums, those optimizations either haven’t made a noticeable impact or aren’t addressing the deeper issues some users are facing. This isn’t about expecting perfection across every machine—it’s about achieving a basic level of stability and performance that aligns with other high-fidelity third-party aircraft in MSFS.

Releasing that many updates so soon after launch may demonstrate commitment—but it also clearly shows that the aircraft wasn’t ready for release. I get it—it’s a business, and money needs to be made. But when customers pay a premium price for an airliner, the expectation is that the product is in a solid, reliable state, with support that reflects that level of investment.

I understand that new features are being released alongside fixes, but when core issues like WASM crashes, stutters, and memory spikes are still affecting users, it gives the impression that priorities are misaligned. Introducing new functionality while the foundation remains unstable only adds to the frustration—especially for those of us who are still struggling just to complete a flight. On top of that, some of these updates introduce new problems. For example, I’ve personally experienced screen freezes that weren’t present before.

If transparency is the goal, a bit more insight into the process—especially for ongoing performance concerns—would go a long way. Right now, it too often feels like feedback goes in, but answers rarely come out.

I want this aircraft to succeed. I’ve spent time trying to make it work smoothly, and I’m more than willing to keep helping. But right now, the frustration is very real—and I don’t think it’s unreasonable to expect more from a product at this level.

Clement - iFlySimX