iniManager does not show purchases made via credit card

[ZeeMan90]

Hello fellow aviators,

today I have purchased MK-Studios Naha International ROAH as well as iniBuilds Abu Dhabi Airport (OMAA). After proceeding to the checkout I have entered my credit card credentials I clicked on [Pay Now] and received the notification that it might take a while until the products show up. However, the products did not show up after an hour and I did not receive a confirmation e-mail.
I then acquired the free iniR24 for MSFS and after completing the order the iniR24 showed up right away and I have also received a confirmation e-mail. 

I then purchased Dubrovnik as well and again used my credit card to make sure I did not do any mistakes. Once again I have proceeded to the checkout, entered my credit card data and clicked on [Pay Now]. Once again I have received the notification that it might take a while until the products show up. Checking my e-mails there was not a confirmation e-mail and LDDU has not shown up in the [My Products] section of the iniManager (version 2.3.8). Strangely both order also do not show up in my order history on the website (see image attached)

I have logged off and logged in and also reinstalled the iniManager but to no avail. 

I am looking forward to your suggestions

 

Best regards

 

Edited August 9, 2024 by ZeeMan90

[richboy2307]

Hi @ZeeMan90

Please confirm if you've been charged for those transactions?

If no charge was made, then likely the order did not go through. Please try to purchase via the webstore directly (https://inibuilds.com/), and then use the iniManager to download your purchases.

If you were charged for the transactions, but still have not received the products, then please contact direct support (https://inibuilds.com/pages/contact) with proof of payment and they'll sort it out for you asap.

Apologies for any inconvenience caused.
Thanks!

[ZeeMan90]

Hi richboy2307,

thank you for your reply. I have not been charged for those transactions. I will try to purchase via the webstore directly. 

Best regards

[Imation]

On 8/9/2024 at 9:37 PM, ZeeMan90 said:

Hello fellow aviators,

today I have purchased MK-Studios Naha International ROAH as well as iniBuilds Abu Dhabi Airport (OMAA). After proceeding to the checkout I have entered my credit card credentials I clicked on [Pay Now] and received the notification that it might take a while until the products show up. However, the products did not show up after an hour and I did not receive a confirmation e-mail.
I then acquired the free iniR24 for MSFS and after completing the order the iniR24 showed up right away and I have also received a confirmation e-mail. 

I then purchased Dubrovnik as well and again used my credit card to make sure I did not do any mistakes. Once again I have proceeded to the checkout, entered my credit card data and clicked on [Pay Now]. Once again I have received the notification that it might take a while until the products show up. Checking my e-mails there was not a confirmation e-mail and LDDU has not shown up in the [My Products] section of the iniManager (version 2.3.8). Strangely both order also do not show up in my order history on the website (see image attached)

I have logged off and logged in and also reinstalled the iniManager but to no avail. 

I am looking forward to your suggestions

 

Best regards


To avoid issues like this in the future, I’m seriously considering switching to https://a-pay.one/ for purchases — it lets you pay without exposing your actual card details, and it’s supposed to be much safer when dealing with platforms that sometimes have hiccups in payment processing.

Hey there,
that definitely sounds frustrating — especially when you’ve paid and there’s no trace of the purchases.

Since the free product went through and showed up properly, the issue likely isn't on your end (like your login or the iniManager version). It might be a temporary sync issue between the payment gateway and their system.

Here are a few things you could try:

1. Double-check your bank – See if the transactions for Naha, Abu Dhabi, and Dubrovnik were actually processed or are still pending.

2. Check spam/junk folders – Sometimes the confirmation emails land there, especially if it's your first time buying from them.

3. Look for any alternative accounts – Sounds simple, but I’ve seen people accidentally use different emails for separate purchases.

4. Contact support – Provide them with the exact time of purchase, card info (only the last 4 digits), and any screenshots you have. They can usually verify things manually if needed.

You’ve already done most of the troubleshooting steps (like reinstalling and logging out/in), so hopefully it’s just a matter of support manually linking the products to your account.

Fingers crossed it gets sorted quickly — those are some great airports!