iniManager does not show purchases made via credit card

[ZeeMan90]

Hello fellow aviators,

today I have purchased MK-Studios Naha International ROAH as well as iniBuilds Abu Dhabi Airport (OMAA). After proceeding to the checkout I have entered my credit card credentials I clicked on [Pay Now] and received the notification that it might take a while until the products show up. However, the products did not show up after an hour and I did not receive a confirmation e-mail.
I then acquired the free iniR24 for MSFS and after completing the order the iniR24 showed up right away and I have also received a confirmation e-mail. 

I then purchased Dubrovnik as well and again used my credit card to make sure I did not do any mistakes. Once again I have proceeded to the checkout, entered my credit card data and clicked on [Pay Now]. Once again I have received the notification that it might take a while until the products show up. Checking my e-mails there was not a confirmation e-mail and LDDU has not shown up in the [My Products] section of the iniManager (version 2.3.8). Strangely both order also do not show up in my order history on the website (see image attached)

I have logged off and logged in and also reinstalled the iniManager but to no avail. 

I am looking forward to your suggestions

 

Best regards

 

Edited August 9 by ZeeMan90

[richboy2307]

Hi @ZeeMan90

Please confirm if you've been charged for those transactions?

If no charge was made, then likely the order did not go through. Please try to purchase via the webstore directly (https://inibuilds.com/), and then use the iniManager to download your purchases.

If you were charged for the transactions, but still have not received the products, then please contact direct support (https://inibuilds.com/pages/contact) with proof of payment and they'll sort it out for you asap.

Apologies for any inconvenience caused.
Thanks!

[ZeeMan90]

Hi richboy2307,

thank you for your reply. I have not been charged for those transactions. I will try to purchase via the webstore directly. 

Best regards