jwilson0514 Posted October 21, 2023 Share Posted October 21, 2023 (edited) Hello, I know you guys recently updated the INI manager and the recent patch is buggy. Every time I open the INI manager it freezes. So then I uninstalled the Manager redownloaded it entered my email and login. When I push enter to submit my Login Info Details nothing happens. Doesnt say my email or login is incorrect is just spins and then stops and doesn't do anything. Edited October 21, 2023 by jwilson0514 3 Link to comment Share on other sites More sharing options...
jwilson0514 Posted October 21, 2023 Author Share Posted October 21, 2023 Also, INI manager is freezing on boot up of the manager. It boots up and freezes at the loading screen manager and stops at the R of loading screen IniManager. 1 Link to comment Share on other sites More sharing options...
Muz Posted October 21, 2023 Share Posted October 21, 2023 Just purchased KPSP, and downloaded the new Manager. It's not opening for me either. Freezes on splash screen. 1 Link to comment Share on other sites More sharing options...
stiarol Posted October 21, 2023 Share Posted October 21, 2023 Same on my end. Link to comment Share on other sites More sharing options...
stefano smania Posted October 21, 2023 Share Posted October 21, 2023 Same. Unable to login.After pushing enter to submit username and password nothing happens. Link to comment Share on other sites More sharing options...
FreddieLaker Posted October 21, 2023 Share Posted October 21, 2023 Same for me -Cant get it updated- had it working before update for ages 1 Link to comment Share on other sites More sharing options...
TimVS1 Posted October 21, 2023 Share Posted October 21, 2023 Same here. Freezing on the start up screen so uninstalled and downloaded the new version but it made no difference unfortunately. Link to comment Share on other sites More sharing options...
Susu986 Posted October 21, 2023 Share Posted October 21, 2023 Same thing, freezes at "r". Link to comment Share on other sites More sharing options...
Deleted Account Posted October 21, 2023 Share Posted October 21, 2023 Heya! Should now be working again, sorry for the inconveniece caused! Link to comment Share on other sites More sharing options...
Susu986 Posted October 21, 2023 Share Posted October 21, 2023 It managed to work once (so I could complete my purchase). Now it's dead again, I cannot install anything, it says 'session logged out'. When uninstalling and reinstalling, it's stuck on the loading screen again. Guys, if you mandate to use the app to access my purchases, then please make sure that either: 1. The app always works. ALWAYS. 2. I can access my purchases and download the installers from the web as an .exe file. Either 1 or 2. Not being able to access the stuff that I've paid for is a deal breaker, you must understand, and would make me think twice whether I want to use your store again. Hope you'll fix it, and it will be rock solid. Thanks, Peter Link to comment Share on other sites More sharing options...
Susu986 Posted October 21, 2023 Share Posted October 21, 2023 Now it is working again... Please understand that being able to use the app is the cornerstone to your whole store. Thanks again. Link to comment Share on other sites More sharing options...
Deleted Account Posted October 21, 2023 Share Posted October 21, 2023 12 minutes ago, Susu986 said: It managed to work once (so I could complete my purchase). Now it's dead again, I cannot install anything, it says 'session logged out'. When uninstalling and reinstalling, it's stuck on the loading screen again. Guys, if you mandate to use the app to access my purchases, then please make sure that either: 1. The app always works. ALWAYS. 2. I can access my purchases and download the installers from the web as an .exe file. Either 1 or 2. Not being able to access the stuff that I've paid for is a deal breaker, you must understand, and would make me think twice whether I want to use your store again. Hope you'll fix it, and it will be rock solid. Thanks, Peter I can obviously understand your frustration, but no IT system can reliably have 100% uptime. The initial downtime unfortunately happened on 4am UK time, when everyone was sleeping. We now identified the issue, fixed it and are monitoring the situation. Link to comment Share on other sites More sharing options...
Susu986 Posted October 21, 2023 Share Posted October 21, 2023 Thank you for the explanation - I'm happy that you've reacted quickly. Link to comment Share on other sites More sharing options...
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