INI Manager buggy

[jwilson0514]

Hello, I know you guys recently updated the INI manager and the recent patch is buggy. Every time I open the INI manager it freezes. So then I uninstalled the Manager redownloaded it entered my email and login. When I push enter to submit my Login Info Details nothing happens. Doesnt say my email or login is incorrect is just spins and then stops and doesn't do anything. 

 

Edited October 21, 2023 by jwilson0514

[jwilson0514]

Also, INI manager is freezing on boot up of the manager. It boots up and freezes at the loading screen manager and stops at the R of loading screen IniManager.

[Muz]

Just purchased KPSP, and downloaded the new Manager. It's not opening for me either. Freezes on splash screen. 

[stiarol]

Same on my end.

[stefano smania]

Same. Unable to login.After pushing enter to submit username and password nothing happens.

[FreddieLaker]

Same for me -Cant get it updated- had it working before update for ages 

[TimVS1]

Same here. Freezing on the start up screen so uninstalled and downloaded the new version but it made no difference unfortunately.

[Susu986]

Same thing, freezes at "r".

[Deleted Account]

Heya!

Should now be working again, sorry for the inconveniece caused!

[Susu986]

It managed to work once (so I could complete my purchase). Now it's dead again, I cannot install anything, it says 'session logged out'.

When uninstalling and reinstalling, it's stuck on the loading screen again.

Guys, if you mandate to use the app to access my purchases, then please make sure that either:

1. The app always works. ALWAYS.

2. I can access my purchases and download the installers from the web as an .exe file.

Either 1 or 2. Not being able to access the stuff that I've paid for is a deal breaker, you must understand, and would make me think twice whether I want to use your store again. Hope you'll fix it, and it will be rock solid.

Thanks,

Peter

[Susu986]

Now it is working again... 

Please understand that being able to use the app is the cornerstone to your whole store.

Thanks again.

[Deleted Account]

12 minutes ago, Susu986 said:

It managed to work once (so I could complete my purchase). Now it's dead again, I cannot install anything, it says 'session logged out'.

When uninstalling and reinstalling, it's stuck on the loading screen again.

Guys, if you mandate to use the app to access my purchases, then please make sure that either:

1. The app always works. ALWAYS.

2. I can access my purchases and download the installers from the web as an .exe file.

Either 1 or 2. Not being able to access the stuff that I've paid for is a deal breaker, you must understand, and would make me think twice whether I want to use your store again. Hope you'll fix it, and it will be rock solid.

Thanks,

Peter

I can obviously understand your frustration, but no IT system can reliably have 100% uptime. The initial downtime unfortunately happened on 4am UK time, when everyone was sleeping. We now identified the issue, fixed it and are monitoring the situation.

[Susu986]

Thank you for the explanation - I'm happy that you've reacted quickly.