Trying to download, super slow and stops

[kutyafal]

Hello, I've been trying to download the update for the past few days from the store account page and it's been super slow (like 50-70kbs) and eventually always fails. I had not had this problem with the first version so what gives? Any other download source available? Thanks!

[FSBart]

Hello,

We have had multiple reports of people having issues with Swisscom and with downloading from our store, could you confirm which provider you use? This can also be done in a private message if you are not comfortable with sharing it publicly ofcourse! 

As a temporary fix you could also try using a VPN to see if this solves the issue, this has worked for the other people who experienced this issue!

Apologies for the inconvenience.

Cheers,
Bart

[kutyafal]

Yes, my provider is indeed Swisscom. I'll try a VPN and let you know.

[kutyafal]

Using a VPN it was very fast and I was able to download the update. Thanks! 🙂

[FSBart]

Hello,

That's good to hear. For a long term solution I would suggest contacting Swisscom to get this resolved!

Cheers,
Bart

[Airbus 300]

Hi,

I have same problem here, the download progress is very slow. Please tell me how to download the product using VPN. Please help.

Thanks

Rick

[Max]

@Airbus 300,

If I've understood correctly, your internet connection (no VPN in use) is handling the download rather slowly.

If you'd like to try downloading using a VPN, I'd recommend ExpressVPN and setting the location to Amsterdam as it is the location of our download server.

Cheers.

[Max]

Topic locked as I believe it has been solved.