Ols08 Posted November 26, 2020 Share Posted November 26, 2020 Good day, Thank you for all your hard work and dedication especially during these trying times. I saw the OTHH topic but wans't sure how he fixed it because i have the same issue with the GSX profile for OTHH, was there before along with other profiles but after the update, everything was gone. Link to comment Share on other sites More sharing options...
Ols08 Posted November 27, 2020 Author Share Posted November 27, 2020 Hi, do you have an update please? Link to comment Share on other sites More sharing options...
Administrators Sam Posted November 28, 2020 Administrators Share Posted November 28, 2020 Hello. Could you provide some additional information as to the issue you are experiencing with OTHH? Sam Wheeler Senior Management | iniBuildsinibuilds.com Link to comment Share on other sites More sharing options...
Ols08 Posted November 28, 2020 Author Share Posted November 28, 2020 The Jetways don't show even after multiple installs of the scenery and gsx profile from IB. Link to comment Share on other sites More sharing options...
Administrators Sam Posted November 28, 2020 Administrators Share Posted November 28, 2020 Could you attach a picture of your GSX customization menu? You can view this menu by loading into the scenery at the stand that should have jetway. After that, open the GSX menu by pressing "Control + F12". Once that menu opens up, look for the very bottom option that mentions a customization menu and click it. This will open a white box, please send us a screenshot of this box. Sam Wheeler Senior Management | iniBuildsinibuilds.com Link to comment Share on other sites More sharing options...
Ols08 Posted November 28, 2020 Author Share Posted November 28, 2020 Link to comment Share on other sites More sharing options...
Ols08 Posted December 4, 2020 Author Share Posted December 4, 2020 Any updates? Link to comment Share on other sites More sharing options...
cloutcomputer Posted December 5, 2020 Share Posted December 5, 2020 2 hours ago, Ols08 said: Any updates? Click "Jetway Exclude Radius" and ensure it is set to one meter and the jetway will show. Link to comment Share on other sites More sharing options...
Ols08 Posted December 5, 2020 Author Share Posted December 5, 2020 Wilco sir I'll try it and report back. Link to comment Share on other sites More sharing options...
Ols08 Posted December 5, 2020 Author Share Posted December 5, 2020 Only one jetway shows, the inibuilds file i downloaded from ini gave me two gates or has things changed? Link to comment Share on other sites More sharing options...
Administrators Sam Posted December 5, 2020 Administrators Share Posted December 5, 2020 Hello Ols. Thanks for your patience as we looked into this. Are you using Prepar3D v5 and/or our scenery compatibility file? Sam Wheeler Senior Management | iniBuildsinibuilds.com Link to comment Share on other sites More sharing options...
Ols08 Posted December 5, 2020 Author Share Posted December 5, 2020 I didn't see your compatibility file on the list just the gsx profile that I used before and it worked then because it gave two glass Jetways but after a few updates to gsx I lost both until yesterday when you fixed it. I truly grateful for the support and service of your products. Happy holidays. Link to comment Share on other sites More sharing options...
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