I ran the update a few days ago. Now when I try and fly 2020 shuts off on the loading screen. I’v uninstalled and reinstalled. Clear warm. Cleared cache files. No change, it crashes every time. Other aircraft work fine with no problem. I posted on discord but no response.

any help would be great

doug

So the problem of the 350 crashing MSFS 2020 has gone on for a week now. A week I have been unable to fly a product I paid for. This forum and Discord is where we are directed for support from inibuilds. Where is it?

Doug

2 hours ago, Maddog453 said:

So the problem of the 350 crashing MSFS 2020 has gone on for a week now. A week I have been unable to fly a product I paid for. This forum and Discord is where we are directed for support from inibuilds. Where is it?

Doug

Thanks for your patience Doug, I was out of the office last week for a charity event.

Could you please try the following troubleshooting steps:

• Make sure the simulator is completely closed.

• Locate your Community Folder.

• Rename your Community Folder to Community1.

• Relaunch the simulator. This should create a new Community folder.

• Once you reach the main menu, close the simulator.

• Move the A350 from Community1 into the newly created Community folder.

• Launch the simulator again.

Let me know if that helps, thanks!

I followed the instructions. When I go to move or copy the file I get this:

Thanks

Doug

17 minutes ago, Maddog453 said:

I followed the instructions. When I go to move or copy the file I get this:

Thanks

Doug

Interesting, I haven't seen this one before. Are you running your PC as admin?

yes I am

Doug

32 minutes ago, Maddog453 said:

yes I am

Doug

From the iniManager, can you point the sim paths to the newly created community folder?

I was able to move the file by putting it in a zip.

The 350 loaded okay after following your directions.

Doug

2 minutes ago, Maddog453 said:

I was able to move the file by putting it in a zip.

The 350 loaded okay after following your directions.

Doug

Thanks for the update Doug.

Unfortunately, this means there is something in your original community folder causing conflict. Your best course of action is to move items one by one into your newly created community folder until you find the culprit.

Thanks!

The only problem is it worked two days before I updated it and I haven't added anything. But I will check out the other items in the folder.

Thanks for your helpDoug1

I moved everything over. The 350 still works. I tried it every time I moved files. But in the end the aircraft now is working

Thanks

Doug

9 minutes ago, Maddog453 said:

I moved everything over. The 350 still works. I tried it every time I moved files. But in the end the aircraft now is working

Thanks

Doug

Great news, Doug. Glad to hear you seem to have everything sorted!