I ran the update a few days ago. Now when I try and fly 2020 shuts off on the loading screen. I’v uninstalled and reinstalled. Clear warm. Cleared cache files. No change, it crashes every time. Other aircraft work fine with no problem. I posted on discord but no response.

any help would be great

doug

So the problem of the 350 crashing MSFS 2020 has gone on for a week now. A week I have been unable to fly a product I paid for. This forum and Discord is where we are directed for support from inibuilds. Where is it?

Doug

2 hours ago, Maddog453 said:

So the problem of the 350 crashing MSFS 2020 has gone on for a week now. A week I have been unable to fly a product I paid for. This forum and Discord is where we are directed for support from inibuilds. Where is it?

Doug

Thanks for your patience Doug, I was out of the office last week for a charity event.

Could you please try the following troubleshooting steps:

• Make sure the simulator is completely closed.

• Locate your Community Folder.

• Rename your Community Folder to Community1.

• Relaunch the simulator. This should create a new Community folder.

• Once you reach the main menu, close the simulator.

• Move the A350 from Community1 into the newly created Community folder.

• Launch the simulator again.

Let me know if that helps, thanks!