I downloaded the aircraft. Completed a flight. After landing the aircraft came to a complete stop on the runway and could not be moved.

Since this, whenever i try to load the aircraft i get a warning "DXGI_ERROR_DEVICE_HUNG.

I have a 5080, 32gb and never has this issue previously

Edited Thursday at 04:39 AM2 days by MattXIX
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I got a DXGI hung about 15 minutes into a flight, First time I have got a Nvidia GPU driver crash in MSFS.
No overclocking and max reported temp on my 4090 was 68c on the Hotspot.

I did have HWinfo64 running in the background so maybe tomorrow I will try another flight without that running in the background and see what happens.

I am getting the same error barely 4/5 minutes after loading the aircraft and while on the ground. Loaded the aircraft cold and dark on the ground at KORD without any AI traffic. Started the batteries and external power and started to configure the EFB options and got this error few minutes into it. MSFS exits once you click OK. Already tried the following:

1. Clear shader cache
2. Clear WASM folder
3. Restart MSFS. Same error again on the next attempt to load the aircraft

Have never had this issue with any other add-on aircraft. Using RTX 4090/64G RAM and AMD 7850x3D

Glad its not just me! Sorry to hear youre experiencing issues.

Odd because the first flight was excellent but now it will just not load!

My gpu temps were 51°C, hadnt touched anything in terms of updates etc to cause any issues. All other aircraft load fine. I am on a 5090.

Really stuck what to do, and i cant find a work around

Hi everyone,

This is an MSFS issue, that has been unfortunately happening for quite some time. Looking around online, I found this:

After some research, it seems that the NVIDIA App might be part of the problem. Other users experienced similar crashes, and uninstalling the NVIDIA App resolved it for them.

Let me know if that helps.

Thanks!

Yeah, only started happening after my first use of the A380. I assume its due to loading times and windows freaking out. Absolutely incredible achievment with the A380, stunning

1 hour ago, MattXIX said:

Glad its not just me! Sorry to hear youre experiencing issues.

Odd because the first flight was excellent but now it will just not load!

My gpu temps were 51°C, hadnt touched anything in terms of updates etc to cause any issues. All other aircraft load fine. I am on a 5090.

Really stuck what to do, and i cant find a work around

3 hours ago, iniKyle said:

Hi everyone,

This is an MSFS issue, that has been unfortunately happening for quite some time. Looking around online, I found this:

After some research, it seems that the NVIDIA App might be part of the problem. Other users experienced similar crashes, and uninstalling the NVIDIA App resolved it for them.

Let me know if that helps.

Thanks!

But why is it triggered only for this aircraft. I have several add on aircraft including A350, PMDG and Fenix series etc. I have never encountered this for any of those add-ons. Have literally never seen this error previously.

Edited Thursday at 05:29 PM1 day by Bhavin

11 minutes ago, Bhavin said:

But why is it triggered only for this aircraft. I have several add on aircraft including A350, PMDG and Fenix series etc. I have never encountered this for any of those add-ons. Have literally never seen this error previously.

That I'm not entirely sure of. I have seen it happen with other aircraft as well.

Thanks for your patience as we investigate this further!

I have never had it until i purchased the inibuilds a380. Just for reference.

I think potentially it may be to due with windows and the time it takes the GPU to process the data? But then i have other highly detailed complex aircraft that dont suffer with this.

Hopefully we find a solution

On 9/17/2026 at 11:15 AM, Bhavin said:

I am getting the same error barely 4/5 minutes after loading the aircraft and while on the ground. Loaded the aircraft cold and dark on the ground at KORD without any AI traffic. Started the batteries and external power and started to configure the EFB options and got this error few minutes into it. MSFS exits once you click OK. Already tried the following:

1. Clear shader cache
2. Clear WASM folder
3. Restart MSFS. Same error again on the next attempt to load the aircraft

Have never had this issue with any other add-on aircraft. Using RTX 4090/64G RAM and AMD 7850x3D

To add more context to this, this seems to be occurring for me when I change the charts selection on the EFB from sim to Navigraph. As soon as I select Navigraph, the sim interaction freezes and the DXGI_ERROR_DEVICE_HUNG error pops up after a few secs and then the sim closes. I confirmed this to happen regardless of whether I log into Navigraph first and then change the chart option or directly select the Navigraph chart option without logging into Navigraph.

Above was confirmed after clean reinstall of NVIDIA drivers and using all default driver settings.

Edited 6 hours ago6 hr by Bhavin

5 hours ago, Bhavin said:

To add more context to this, this seems to be occurring for me when I change the charts selection on the EFB from sim to Navigraph. As soon as I select Navigraph, the sim interaction freezes and the DXGI_ERROR_DEVICE_HUNG error pops up after a few secs and then the sim closes. I confirmed this to happen regardless of whether I log into Navigraph first and then change the chart option or directly select the Navigraph chart option without logging into Navigraph.

Above was confirmed after clean reinstall of NVIDIA drivers and using all default driver settings.

Another update..was able to complete a full flight from start to finish as long as I do not touch the charts option on the EFB. Was a wonderful experience now that I was able to get it in the air !