When will GSX allow your multi Jetways to allow passengers to be seen?

GSX newest update mentioned a fix but I just started a flight from OMDB and the 3 jetways at Gate F12, only one was operating (I suspect the top one for an A380). I was in PMDG 777-300 and your multi jetway system only identified the top jetway at this gate that could connect to any door. When boarding commenced it was great not to get the stairs connecting but there were nil passengers, even though the aircraft system was counting up the 367 passengers loading.

Would be good to at least get an indication that GSX are on board to assist Inibuild with resolving this.

On 9/13/2026 at 12:07 AM, BazAir said:

When will GSX allow your multi Jetways to allow passengers to be seen?

GSX newest update mentioned a fix but I just started a flight from OMDB and the 3 jetways at Gate F12, only one was operating (I suspect the top one for an A380). I was in PMDG 777-300 and your multi jetway system only identified the top jetway at this gate that could connect to any door. When boarding commenced it was great not to get the stairs connecting but there were nil passengers, even though the aircraft system was counting up the 367 passengers loading.

Would be good to at least get an indication that GSX are on board to assist Inibuild with resolving this.

Hi,

This is unfortunately a limitation with GSX. We have reached out to the team for further clarification, but have not yet received a response.

Thanks for your patience and understanding!

I have the Abu Dhabi OMAA airport from Inibuilds with multiple jetways at gates in concourses A and D but the App in the EFB says "not compatible" when looking to operate them. Did go into the GSX appdata and changed "externaljetways=0" to "externaljetways=1" but it did not make any difference

well, afaik OMAA isn't yet compatible with multi jetways.. are you confusing Abu Dhabi with Dubai maybe?