Hi, ive installed the Heathrow airport and the multi jetway tool and the gsx profile. For some reason everytime i try to board gsx tells me no jetway close enough to any door. I tried operating the jetways through GSX and the multi jetway tool and none worked for me. Is anyone else having this issue? How do I fix it?

Was flying the Inibuilds a350-900

39 minutes ago, tompa1234 said:

Hi, ive installed the Heathrow airport and the multi jetway tool and the gsx profile. For some reason everytime i try to board gsx tells me no jetway close enough to any door. I tried operating the jetways through GSX and the multi jetway tool and none worked for me. Is anyone else having this issue? How do I fix it?

Was flying the Inibuilds a350-900

Hi,

Yes, unfortunately, this is a limitation within GSX. We have reached out to the GSX team for further clarification, but we haven’t received a response yet.

Thanks for your patience and understanding!

Okay thanks for the fast response. Did you reach out about the multijetway tool or even just basic single jetway operation. Because for me even single jetway didnt work for some reason

8 minutes ago, tompa1234 said:

Okay thanks for the fast response. Did you reach out about the multijetway tool or even just basic single jetway operation. Because for me even single jetway didnt work for some reason

When using a gate that has multi-jetway, single jetways will not work through GSX.

Hope this helps, thanks!

I just tested using a gate with only 1 jetway too like Gate 322 with the A350 and even then boarding in GSX didnt recognize a jetway. Will these gates not work with gsx?

24 minutes ago, tompa1234 said:

I just tested using a gate with only 1 jetway too like Gate 322 with the A350 and even then boarding in GSX didnt recognize a jetway. Will these gates not work with gsx?

I will test on my end and report back.

Thanks for your patience!