Hello,
I purchased the A350 but I’m unable to download it. When I try to start the download, it stays in the “queued” state indefinitely and never proceeds to actually start downloading. No error message appears — it simply doesn’t move forward.

Could you please check my order and help me resolve this issue?
I can provide the order ID, account email, or any other information you may need.

Thank you for your assistance.

Hello,

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