Instruments freeze but aircraft is still flying.

[Michael Crichlow]

While doing a long-haul flight from EGLL to KATL on the A350-900 (Delta N513DZ), the instruments froze. I couldn't change anything on the EFIS panel, I couldn't click on anything in the MCDU screen or the ND. Also, a few of the waypoints had moved off of the flight path on the ND. However, the airplane was still flying. 

[AaronL]

I experienced the same thing on a flight last night. I was only about 1 hour into the flight however.

[Stormfish]

You have experienced one of the infamous WASM crashes

[ProbablyaLich]

Had this happen today 9 hours into my flight to Thailand. Will clearing the wasm folder prevent the issue, perhaps only temporarily? Or is this more of a fly other stuff for a bit type problem?

[yves3550]

I had the problem, but as fare as I can confirm, it only happens when I made a second flight without reboting my PC;

 

Yves

[Xenon341]

Hello guys,

can each one of you add the informations from this guide in order to gather data on the crashes you had ?

Thanks !

 

[Ron311280]

Same here. Never had this before. Aircraft was still flying but was not responding on any input. 

[ProbablyaLich]

Xenon341 did you mean to post a different guide? As this one is just about deleting the contents of the WASM folder.

Edited August 18 by ProbablyaLich

[Xenon341]

3 hours ago, ProbablyaLich said:

Xenon341 did you mean to post a different guide? As this one is just about deleting the contents of the WASM folder.

Oups, good catch indeed that’s not the one I wanted to post.

This is the one :

 

 

Edited August 18 by Xenon341